BIG FISH CASINO I would love to know if you get this response from BIG FISH CUSTOMER SERVICE when you have not been given what you won and paid for
see their response......
I would love to know if you get this response from BIG FISH CUSTOMER SERVICE when you have not been given what you won and paid for...see their response below to my issues..Only a few of what really happened..
Hi Kristina,
I am trying not to confuse things as until am credited for these issues…I am not winning..lol that being said let me try and look at my records..
These happened in the Pharaoh room…Jan 3rd 360 chip bet 9 lines of course…7:45 or so at nit.scattered 5 and door opened and said 30 spins…When the door shut I didn’t have any spins…played and shortly after that I got 4 scatters and had about 43 Million at that time it said that I won 2.5 or 2.9 closed so fast i couldn’t completely see. It didn’t come to me i finally stopped 3 hours later so that was 10:15pm …None of these showed up when i reentered to make sure they maybe recorded then…But they didn’t.
Sorry so much to look up Kristin but I pay for fun and when i win it is more fun….right…lol
Also last nite after giving away lots of gold to others I decided to cash in for me. I had 6.06K gold I gave myself 3@ 2.5 M (1K each) I only got 5 Mil. Missed giving me the other 2.5 of my own gold.
So hope you can resolve as soon as possible..
Thank you for your help
BIG FISH RESPONSE giving me nothing of what i WON!!!
‪#BIGFISH‬ ‪#Casinosteelingourchips‬
Hi Libby,
Thanks for taking the time to write back with additional information! It looks like some of these issues were addressed by Jack and I can see that he's been able to credit your account for the missing spins and chips for the incident in Pharaoh's Flame.
In regards to the chip gift that was given using your gold, I can definitely check to see if everything was credited properly!
In looking into your account, I see that on January 5, four chip gifts were given for 2,500,000 chips each. I also see that on January 6, another four 2,500,000 chip gifts were given.
The first 2,500,000 chips on January 5 at 2:14 AM was given to yourself. This increased your chips from 18,143,141 to 20,643,141 chips at that time. I see that the next three chips on that day was given to a player named Dena. On January 6, two out of those four gifts of 2,500,000 chips were given to yourself. This increased your total from 2,008,591 to 7,008,591 chips. It looks those gifts did add to your account on those days.
I hope this helps explain. Feel free to reach me by replying directly to this email if there are still questions regarding this issue. Or, if there’s ever anything else you need in the future, you can always contact us by creating a new support request and we’re here to help.
Best regards,
Kristina