Big Fish Casino, Self Aware Games Big Fish Games, Inc.333 Elliott Avenue West, Suite 200Seattle, WA 98119 Contact Big Fish Casino, Unfair and Deceptive Bussiness Practice Lawsuit Seattle Washington
Ive concluded after many months that big fish casino is the opitamy of unfair & deceptive. I have no doubt in my mind that odds are adjusted according to wins, amount bet and many other facters I wont elaborate on here.
The customer support for some is great while for others is dismal pre formatted BS about your internet service, your connection, YOUR issues (never their servers).
The only remedy I can see is the law... It would require a 93a lawsuit or class action lawsuit or other in order to compel (force) deposition from code team, support team as well as executives under oath.
The key to filing suit is simply have been a "paid" customer, walk into YOUR local courthouse and pay about $100 to file suit... the arguments will initially be for juristiction (if the "jusistiction argument can be won... the rest is easy)... you can then start flinging motions to compel everything including the kitchen sink and Big Fish would have a loosing battle on their hands.
If I see one more non-responce OR useless responce from this company, I will my next $100 to the court instead of big fish and I will try to best to make sure unfair & deceptive bussiness practices do not continue in my state at least! If nothing else... the cost of having to answer my compliants and/or argue the amount of motions I would file would not be something anyone would wish to endure (no Doctors here... they have ZERO rights to a tribunal or anything else for that matter), their contracts can be argued, their TOS can be argued, etc. These are all issues that a Judge has total control over... I dont care what the TOS says (it has to be proven valid and viable in a court room to be enforced)!
Big Fish Games, Self Aware Games and their executives would learn very swiftly how damaging a customer (with a little knowledge) who feels harmed, damaged, deceived can be to a billion dollar company who is seemingly being deceptive on many fronts (Proven by the class action suit filed regarding credit card charges).
I love the game, Im a fair man but I cannot stand for zero responce and zero understanding. a responce WILL come if by certified mail or by customer support (this I promise!)
1 Updates & Rebuttals
BF Gangsta Tactic
Thousand Oaks,California,
BF rips off customers & blames them
#2Consumer Comment
Sat, October 04, 2014
Pissed and will GLADLY join a BF Games class action lawsuit. I don't know what a 93a lawsuit is but if it hold BF accountable and stop them from scamming customers I up for it too. It''s just not right the way this business treats it customers.
I've played BF Slots for over a year and the last several months have experienced daily technical issues ranging from wins not crediting properly, scatters earned then booted from game, icons disappearing, spinning enlessly & never stopping until it eventually boots you from the game, loading problems, freezes, sounds of one game while playing another and the list goes on. So much so that I have to play with a pen and paper to record every incident so that when I submit a support ticket I have proof.
I've submitted countless support tickets to attempt to address each incident. This results in having mulitple tickets at a time due to under performing BF servers. I always get the canned response poor connection issues, WIFI connections aren't reliable etc. I've been told that when you submit multiple tickets it slows their job down trying to link them all together. Therefore when they see multiple tickets from the same email they delete or close out all but one. They say if you have additional issues add on to existing ticket if it hasn't been responded too.
At other times they say add if it pertains to this ticket if not open new so that they can track issues. Bottom line they are talking out both sides of their mouth. The weekend of 9/26/14 - 9/29/14 I experienced at least 10 different tech issues primarily scatters not crediting amounting to close to 35M. Despite submitting pics was told they couldn't verify on their servers after research so it must be a connection problem & they don't credit for that.
There are a very select few Support reps who get it like Geoff and will go the extra mile to investigate and compensate for losses. The vast majority and most recently "Jordan" the way I have been treated basically calling me and my pics a liar has been dispicable. BF is a bunch of nacissists who seek constant validation and praise #ThankfulTuesday regardless of what kind of job they are doing.