Complaint Review: Big House Guitars

Big House Guitar’s owner misrepresented a 1975 Fender Stratocaster to me as being all-original with no modifications or routing to the guitar. When I was satisfied with what I was led to believe was an all-original '75 Strat, I paid for the guitar through the Reverb app for iPhone.

When I explained that I would be having the guitar looked over by an appraiser—as any prudent buyer of vintage gear would—he admitted that the guitar was, in fact, not all original: pots (potentiometers) had been swapped and holes had been drilled into the headstock to accommodate non-original tuners.

When I expressed my dissatisfaction with being lied to and the fact that this negatively affects the guitar’s value Big House Guitar’s owner tried to play it off as "the guitar was from 1975 so this was to be expected.” Upon calling the shop the next day to settle the situation without getting completely ripped off, the owner of Big House Guitar became out of control.

Yelling at me and exclaiming-among other things: -"You entitled f*cking millennials think you can have everything your way” -"whatever you f*cking as*hole, its a fine guitar” -"why don’t you come down here to Georgia and we’ll settle this like men.” Buyers Beware: Big House Guitar has a culture of flagrantly ripping off average consumers.

Finally, if anybody should buy through Reverb.com, know that they do not resolve disputes well at all. Buyers can treat you as well or as poorly as they please with very little effort in the way of moderation or dispute resolution.

Big House Guitar is a brick and mortar as well as internet-based seller of guitars in Decatur, GA. Big House Guitar is located at 2469 N. Decatur Rd, Decatur, GA 30033 and can be reached by phone at (404)254-0190.