Complaint Review: Big O Tires

After checking out van, I was taken into garage area to show me the problems. The rotor on the right side was discolored from the excessive heat because the caliper that had stuck. They also showed me a wet spot on the frame from that that said was caused from a leaking rack assembly and would cause the van to flunk the safety inspection. They worked up a repair quote of $1,913.13 that encluded; a safety inspection, a rack assembly, 1 brake line, 1 rt. brake caliper, both rotors, a set of brake pads and an alignment. I told them I'd get back with them if I wanted them to make the repair.   I was able to get both calipers, both break lines, both rotors, and a set of ceramic break pads installed for $520.00. The mechanic couldn't find any wet spots or anyplace that might have leaked. I had another mechanic check and replace the rack assembly if necessary. He would do the repair for $540.00 plus $80.00 for an alignement. There wasn't any wet spots on the engine, on the rack assembly, or on the frame. They took me out to see they found. They didn't charge for their time and trouble. There are still honest mechanics out there.   If I had gave Big O the OK to do the repair, I would been cheated out of $1381.13. I believe Big O went out of their to inflate the needed repairs and charges, knowing what they were doing in order to take advantage of a 74 year old, hoping I would panic and tell them do the repair.   SHAME ON YOU.