Complaint Review: Big Red's Moving Co.

After showing up hours late with no apology, they broke several pieces of furniture after the move. I have been forced to repair it at my own time and expense because Big Red's refuses to call me back.

They failed to even bring a simple wrench to take apart our bed - after they told us they would take apart what they needed to for the move. Then they continued to charge us for the time it took for me to go get one, while they sat around doing nothing.

I have called the owner at least weekly for the past 3 months, and he refuses to even do me the courtesy of returning my phone calls. I've even written letters explaining the problem in detail. After one letter, an employee called back, but he said he didn't have the authority to authorize an insurance claim. He claimed they had insurance, but if they do, it's puzzling why they won't call me back. I even went to Big Red's address, and no one would come to the door. By the way, the address on Google is wrong. The correct address, as listed in Florida's public records, is 1515 Viscount Ave. Tallahassee, FL 32304.