Complaint Review: Big Warehouse Spares

I ordered 6 parts for an oven (nearly $600 worth) and 4 were listed as in-stock for guaranteed fast delivery. After a month  without receiving any parts I asked for an update only to be told that they were waiting on parts. I told them I had to end up buying a new oven as we had a big party to cater for and would like a refund. They were very quick to point out that they don't do refunds. I then asked for a refund for the guaranteed (in-stock) items that weren't supplied which was ignored. After several more emails I received a reply that simply said "goods dispatched". This was 6 weeks after I placed the order.  I now have $600 of parts for an oven that is in the bin. Thanks Big Warehouse Spares. I also have concerns that all of the reviews on their website don't show. You can only see the last 30 but there is nothing to stop that being very selective and possibly very misleading. Stay away from this company as the only real measure of a good company is their actions when things go wrong.