Complaint Review: BigStone SEO

I was approached by Divya Bahl of Bigstone, once I stupidly responded to their spam. They would be able to turn my online store around through the generation of special keywords and backlinks. Sounds fantastic, they will work with me and have a team dedicated. Whatsmore there was a special on. I should have heard the "but wait there's more" infomercial at this point in my head and seen reason. However I decided to hear them out and took a plunge parting with $300 for the first month to see what they could do. They also mentioned that they have experienced ex googe and yahoo experts and professional bloggers and writers who will create posts, using the keywords to generate more traffic and move my site up the rankings. Sounds promising so far. They request a list of keywords, I provide those. No these wont do, other people are using them, think of more, or different ones. They provide some suggestions, which is where I should have cut ties. Their suggestions would need to be typed into a keyboard by Rainman to generate a hit. Needless to say after 2 weeks of generating keywords back and forth we landed on some words to target. By this time the first month had ended. $300 value ? a list of 20 words/phrases.

Month 2 began with a bang, I was informed that the bloggers and writers were posting articles all over social media to drum up traffic and enforce the relevance of the backlinks and keywords. Interesting, I wasnt aware that they knew so much about the business that they could do that, so asked to see some of the blogs. Oh dear, someone has strung together a list of words into loose sentences which do reference products I have sold but to the wrong gender and with the wrong information. It is almost like there is a school somewhere in kindergarten and they have been given a list of words to stick on the wall - job done.

Month 3, email from customer asking how to purchase as my website is down. No orders can be filled. Upon contact with BigStone, they say they will spend some time looking into it and reveal during their setup of new pages, that they also upgraded wordpress. Which conflicted with some variables on the cart. Excellent work ! Meanwhile I start receiveing a few spam emails and comments to screen. 2 days later, its up to 200+ emails, by the end of the week +1400 emails with spam comments. Transpires that BigStone made a BigError and setup the pages open to commentary. I ask them to undo their "work" so that I can function at work without their new additions. They switch pages from public to private, so now its just the repeat spammers. Good Job BigStone. All the while the SEO traffic has not increased. The keywords that I picked, they dont like and arent drawing enough attention. The website is finally back up and running 3 weeks later, so missed sales revenue. The pages that they setup are all blank, despite the claims that they have experienced writers. Guess I should have realised this from reading the pigeon english on the blogs, that they would not be competent enough to wrote some content for pages. I 'll cut them some slack there, they asked me to write the pages. In which case, what have I paid for ? A 3 week Broken website; 5 private spammed blank pages for life; some backlinks, generating more spam than value.

Do yourself a favour take the money you would be asked to hand to them and donate it to charity. I have of course approached Kewal Chawla for reimbursement, only to be met with a constant "Help me to understand what you are complaining about" after repeating this above 3-4 times. When asked to speak to his supervisor, he asked to know what the problem was I would like to discuss. I suppose this isnt on a cheat sheet of Q&A on the switchboard to respond with.