Complaint Review: Morgan Chase Publishing

I am writing this entry as I have to warn others of how horrible the customer service and mentality of Morgan and Chase Publishing is.

The story starts back over two years ago, when we were approached to prebuy 12 copies of their new Treasures of Western Washington coffee table travel book. We were totally mis-sold on the product top start with. We were told we would get an exclusive entry for our town, listing on their web site, it it would be delivered by June.

Well for starters we didn't get it until December. The design and layout were dated, looking like something from the seventies. Then to our dismay there was another Bed and Breakfast from our city in there. We complained and were told we were promised incorrectly.

Then recently I noticed they no longer had a photo with the listing on their web site. So I sent in an email and asked if they wanted a new photo. The publisher did call, but told me that I should have read my contract and that it did not include the web site (contrary to what he told my wife earlier in the day).

He then went on a tirade of what did I expect for $500? That he had published 50,000 of these (crappy) books. The guy totally missed the point that I was the customer. He left me feeling ripped off and unsatisfied. Now I am stuck with 12 of his crappy books. I am yet to have one solitary booking that I can attribute to his book.

Maria
Medford, Oregon
U.S.A.