Complaint Review: Bill Heard Chevrolet

Wow...where do I begin? I guess I better start at the top. It'll probably be easier if I just number every incident. Is there a page limit on this thing?

1.) THE SALESMAN: My salesman was a pot-head. The guy is the father of one of my younger brother's friends, so I went there thinking that I would be better off having someone kinda on the inside on my side. WRONG! The guy was shifty. He kept trying to fast talk me and show me vehicles that I did not want. Yes I'm a female, but that doesn't mean I want a cute little dainty car. I saw an Equinox that I liked. He said he could get me in that particular vehicle. I asked him if he was sure and told him the monthly budget I wanted to stay in. He assured me that I would have that car.

That was on a Thursday so he told me while the finance guys were getting everything together, that I could go ahead and take the truck for the evening so I good go to work, so I did. When I brought it back that Saturday, he told me that it wouldn't work with that vehicle, but I could get a base model. How dare he. What tha hell would I want with a base model? If I wanted that, I would have looked at that first.

When I was deciding what I was going to do he would disappear and I would find him trying to round up new customers. That is so tacky. While I was at his desk one day, I found evidence of drug use (i.e. "pot-head"). After I got financed for my car, I no longer saw him. He was messy and unorganized and couldn't even remember my f***ing name!!

2.) THE CHECK: My boyfriend had the idea that if we both bought new cars from the dealership at the same time, then we could get a better deal worked out for us. It was a good idea, so I agreed to it. He had a 2004 Nissan Maxima that he wanted to trade in also. He had gotten a little tired of the Nissan and he's more of a Chevy man anyway. My down payment on my car (I settled on a 2006 Malibu aka Mz. Midnite) was a $1,000 trade and his was $1,000 cash. He put up a dummy check from his account which was post dated for a scheduled date of when he would bring in the $1,000 cash. He had closed that account a week prior to writing the check, but it didn't matter because they weren't supposed to be cahing the check anyway. In the end, some dumb-a** mixed up our paper work and put his check on my deal, and now they are trying to sue us for a bad check written! I have not paid and am not going to pay.

3.) The Monte Carlo VS. The Maxima: They had also let my boyfriend take a Monte Carlo home while they were "working" on his deal. My boyfriend's deal wasn't finalized for the Monte Carlo. When he had found that out, he had already left to go back to work, and wouldn't be back for 3 weeks. He told them to hurry up because he needed to know what he had to do if he was approved. Anyway, they called me, on my cell and said that they needed their car back. I said that was fine and I would bring it. When I asked where was my Maxima, they had the nerve to tell me that it had been paid off.

They are full of it to belive that I would believe that they would pay off a car without a deal being finalized. They wanted him to find something else there so they could still get their deal and his car. I went crazy! I basically just told them that they weren't getting their car back until I had recieved the Nissan back in the same condition that they had gotten it in. His car was a top of the line model with $3,500 20" rims. Where they crazy.

Three days had gone by and now they were saying it had been sold. I went to the dealership, raised hell and cursed out any and just about everyone in sight. I made a huge scene. I found the sales manager and he finally found someone to bring my keys.

I hope now you can understand why I would call them the devil's rejects...nothing more and nothing less. I wouldn't refer my worst enemy there. And I mean that in ALL honesty!!!

Falecia
Missouri City, Texas
U.S.A.

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