Bill Heard Chevrolet of Sanford FL ripoff false promises deceptive company like so many others on Rip-off Report Sanford Florida
On 10/27/02 I went to Bill Heard Chevrolet because of and add that was on the radio stating that if you have bad credit, no problem! I was approached by Sales Rep. Walter Goldstein. I explained my credit situation to him in detail and he responded that that isn't a problem and that all the other dealers that have turned me down are full of it. That they will tell you this and that and he said that he can work things out for me.
He took me to the side of the used car lot and showed me the cars that he can get me into. We test drove a 2002 Dodge Neon. After spending over 3 hours there, I drove off with the car, assuming that I was approved. I faxed him all the documentation that he wanted from me. approximately a month later I get a phone call from Bill Heard Finance department stating that they are going through another finance company to get me better rates and that I needed to come there again and resign a contract with them.
They said they had everything ready for me to sign and to go to the new car building and tell the receptionist that I was there so I wouldn't have to wait. I was in the New Car place for about 1/2 hour before they told me to go to the used car building. I waited there for 2 hours and David Davis finally comes out and tells me that they are waiting for everything to print out.
Durning this whole time, Bill Heard decided to have an office pizza party while everyone is waiting and getting upset because they haven't been helped. I finally told the receptionist to tell Mr. Davis that I was leaving and that if he wanted me to resign the contract, he will have to bring it to my home to sign.
On 11/18/02, Mr Davis did come to my home with the contract. I signed the contract and questioned him about him signing the contract himself and he said that he didn't have to because their stamp was on the contract. TranSouth Finance also called me and told me that I was approved and that they needed documentation of an old vehicle account.
I have talked to Walter, Mr. Davis, Karen Davis, JR, Don, Rick about my account with the other car along with Karina at TranSouth (who said that I was approved). Bill Heard had me sign the contract, transfered the plates in my name (at least I have paper work stating that the did) my plates are on the vehicle as we speak - Walter Goldstein put my plates on the vehicle himself.
I have gotten insurance on this vehicle. I received a phone call on 1/2/03 from Bill Heard stating that I needed to return the vehicle asap.
I returned the call only to get hung up on by JR and then I called Karen Davis and tried to explain everything to here and I got harrassed by her with her saying if you can afford a lawyer, then you can afford to get your account paid off. She put me on speaker phone and continued to harrass me and I finally hung up on them and she called back and started the harrassment over again.
I do not understand how you can be told you are approved, drive off with the car get plates and insurance for it and have them come and take it away. They also stated that I will not receive my $1,000.00 deposit back. Just a note, this vehicle was used as a lease vehicle.
Kelly
Orlando, Florida
U.S.A.
5 Updates & Rebuttals
Kelly
Orlando,Florida,
U.S.A.
lost the vehicle
#6Author of original report
Tue, February 04, 2003
Sorry that it took so long to make an update. I ended up returning the vehicle. In the meantime, I forgot my plates on the car, called them from my cell phone and Rick Horner in special finance said that he would Fedex it that same day. It has been over a month now and the paper plates on my new vehicle is expiring today. I just called again for about the 5th time and he said he is checking into it and will be back with me today.
I really want to pursue this matter. I think it they do false advertising. They are running an add on air about not having good credit, bankruptcy and everything, no problem. Yea, they will let you drive off in a car the same day, only to have them take it away 3 month later. In the mean time, you get insurance for the vehicle and everything and you lose money. I have lost over $500.00 on this vehicle in insurance alone. This just isn't right. And the mental anguish to go with it.
People, do not go to Bill Heard Chevrolet of Sanford, FL. Especially on the weekend, because they do not have access to a finance company and they will let you leave with the car, that's for sure! They will tell you what your payment are and have you sign a contract agreeing with it and in all reality, the finance company hasn't even seen it let alone approve it. They will help you too if you are able to make a deposit for half the price of the vehicle first!
The need to be put in their place!
Kelly
Orlando,Florida,
U.S.A.
lost the vehicle
#6Author of original report
Tue, February 04, 2003
Sorry that it took so long to make an update. I ended up returning the vehicle. In the meantime, I forgot my plates on the car, called them from my cell phone and Rick Horner in special finance said that he would Fedex it that same day. It has been over a month now and the paper plates on my new vehicle is expiring today. I just called again for about the 5th time and he said he is checking into it and will be back with me today.
I really want to pursue this matter. I think it they do false advertising. They are running an add on air about not having good credit, bankruptcy and everything, no problem. Yea, they will let you drive off in a car the same day, only to have them take it away 3 month later. In the mean time, you get insurance for the vehicle and everything and you lose money. I have lost over $500.00 on this vehicle in insurance alone. This just isn't right. And the mental anguish to go with it.
People, do not go to Bill Heard Chevrolet of Sanford, FL. Especially on the weekend, because they do not have access to a finance company and they will let you leave with the car, that's for sure! They will tell you what your payment are and have you sign a contract agreeing with it and in all reality, the finance company hasn't even seen it let alone approve it. They will help you too if you are able to make a deposit for half the price of the vehicle first!
The need to be put in their place!
Kelly
Orlando,Florida,
U.S.A.
lost the vehicle
#6Author of original report
Tue, February 04, 2003
Sorry that it took so long to make an update. I ended up returning the vehicle. In the meantime, I forgot my plates on the car, called them from my cell phone and Rick Horner in special finance said that he would Fedex it that same day. It has been over a month now and the paper plates on my new vehicle is expiring today. I just called again for about the 5th time and he said he is checking into it and will be back with me today.
I really want to pursue this matter. I think it they do false advertising. They are running an add on air about not having good credit, bankruptcy and everything, no problem. Yea, they will let you drive off in a car the same day, only to have them take it away 3 month later. In the mean time, you get insurance for the vehicle and everything and you lose money. I have lost over $500.00 on this vehicle in insurance alone. This just isn't right. And the mental anguish to go with it.
People, do not go to Bill Heard Chevrolet of Sanford, FL. Especially on the weekend, because they do not have access to a finance company and they will let you leave with the car, that's for sure! They will tell you what your payment are and have you sign a contract agreeing with it and in all reality, the finance company hasn't even seen it let alone approve it. They will help you too if you are able to make a deposit for half the price of the vehicle first!
The need to be put in their place!
Kelly
Orlando,Florida,
U.S.A.
lost the vehicle
#6Author of original report
Tue, February 04, 2003
Sorry that it took so long to make an update. I ended up returning the vehicle. In the meantime, I forgot my plates on the car, called them from my cell phone and Rick Horner in special finance said that he would Fedex it that same day. It has been over a month now and the paper plates on my new vehicle is expiring today. I just called again for about the 5th time and he said he is checking into it and will be back with me today.
I really want to pursue this matter. I think it they do false advertising. They are running an add on air about not having good credit, bankruptcy and everything, no problem. Yea, they will let you drive off in a car the same day, only to have them take it away 3 month later. In the mean time, you get insurance for the vehicle and everything and you lose money. I have lost over $500.00 on this vehicle in insurance alone. This just isn't right. And the mental anguish to go with it.
People, do not go to Bill Heard Chevrolet of Sanford, FL. Especially on the weekend, because they do not have access to a finance company and they will let you leave with the car, that's for sure! They will tell you what your payment are and have you sign a contract agreeing with it and in all reality, the finance company hasn't even seen it let alone approve it. They will help you too if you are able to make a deposit for half the price of the vehicle first!
The need to be put in their place!
The Great Thorn
Bayville,New York,
U.S.A.
This Bill Heard Chevy dealer has been contacted by The Great Thorn.
#6Consumer Suggestion
Sat, January 04, 2003
Kelly I Really feel for you, It upsets me and the Editor of the Rip Off Report as to what car dealers have been doing for many years to car buyers.
I want you to know that I, The Great Thorn have talked to your car dealer. I tryed to talk to the used car sales manager and it seemed to me that he was more focused on the next car buyer and not your issue at all.
Maybe their motto should be "TURN them and BURN THEM"
After trying to chat with this "used sled" salesman I called back and talked to Ed Weatherford and told him you call you directly and inform you as if you do or not have a car deal.
Kelly, ED told me that you signed what he called a "Courtesy Delivery Agreement" Did you get a copy of EVERY document that their sales and Finance department asked you to sign? Car dealers love for car buyers to sign and not ask questions or ask for copies of EVERY document that they sign.
I feel that this car dealer does a lot of "SPOT DELIVERIES" so this dealer has put together what they call a "Courtesy Delivery Agreement Document"
So if they get a car buyer with some "SPEED BUMPS" if you will in their credit histroy they will get them to sign what they call a "Courtesy Delivery Agreement"
I feel that they use this so called "Courtesy Delivery Agreement" to inform the car buyer, Hey you don't have real good credit we are going to "Take a SHOT GUN to your credit" So be advised of all of the inquiries that we are going to WACK your credit report with.
Kelly after this Guy "ED" from this dealer calls you and tells you where you TRULLY STAND in this car deal, I want you to file an update on your Rip Off Report right away.
Dirt and deception MUST BE EXPOSED TO ALL!
Kelly It upsets me in a very big way this this dealer DID NOT GIVE YOU A COPY of EVERY document you signed.