Complaint Review: Bill Holt - State Farm Insurance Agent in Snohomish Washington 98290

State Farm in Snohomish (Bill Holt & Nancy) will be happy to take your money but once you need help, BEWARE!!

After working with Bill Holt and Nancy at State Farm in Snohomish over the last 12-15 years, we recently had our first claim.  We have 5 properties insured through State Farm and have paid them over $100,000 in premiums over the years.  We also called Nancy about 1-2 years ago to increase our coverage amounts, just to be safe because we realize material costs and labor costs to build have increased quite a bit over the last 10+ years.  Initially I thought we would definitely be in good hands, again 12 years with them, never having an incident/claim and paying top dollar premiums for emergencies just like this.  Well after a water heaters busted and ruined a bedroom and bathroom of our rental, we called Bill Holts State Farm agency immediately and spoke with Nancy, looking for advice to navigate through the process.  

Now a month later and $15k out of pocket, they are trying to get out of their obligation to pay for the majority of the damage.  They've paid 1/3rd and are saying that their bid is only $4700 (to remodel a bedroom and bathroom completely), which is totally insane.  With the amount of rentals we've had over the years and remodeling our own bathrooms over the years, we know for a fact that our 15k is reasonable for removing the damaged items and replacing them with "like" items.  Nevertheless we had our contractors give us a good deal and drop their other jobs for us because we've done so much work with them over the years.  In this crazy booming Seattle real estate market, it is amazing that we were able to completely redo the rooms in such a short amount of time, especially with the low cost that we put into it.  The breakdown is 5k for our contractor, 5k for materials (that we bough about builder grade from Lowes) and 5k for plumbing (opening sheet rock, testing water pressure and labor for 2 days).  All very reasonable if you ask me for redoing the two rooms, but State Farm is doing whatever they can to dodge their responsibility and make us pay the damages ourselves.  We've complained to the WA State commissioner and hopefully they will be a true advocate for us!

Beyond that, we're stuck paying 10k+ out of pocket, on top of still having to pay our outragious insurance premiums, which obviously don't cover anything and just line the pockets of State Farm!  I've had friends with claims in the past and seen them getting nearly 100% over their damages covered.  It's so frustrating to pay State Farm over 100k (multiple properties) over the last decade, for a service that we hope we never need but fully expect to utilize in an emergency such as this, to be just manipulated by State Farm and their team of fraudsters.  I say fraud, because State Farm is the Insurance Company we trusted, they explained what your options were with our premiums and we purchased additional/over-coverage, now they are defrauding us out of the insurance money we need for the damages due to a water tank bursting.  

State Farm is attempting to defraud us out of the insurance money owed to us and if you are with them they will probably do the same to you! They have not provided the best advice or assistance when we've needed them most and they have added more stress beyond our unfortunate disaster emergencies, forcing us to spend more time and money fighting for what should already be rightfully ours.  We're so upset with this company and cannot believe that after over a decade of paying our premiums to them, without any previous claims, that they have the nerve to dodge their responsibility and attempt to defraud us out of the amount needed to cover the damages!

Our agent keeps pointing us back to the adjuster but we've messaged our adjuster 3-4 times over the last 2-3 weeks, without a call back.  She could care less that she is causing hardship and she is helping State Farm steam roll right over her customers, right when they need them the most!  We're more than happy to get the WA Insurance Commissioner involved now and hope State Farm is held accountable!

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