Complaint Review: Billingsvc.com

I signed up with $5.95 charged to my creditcard for service to be able to download a file. After being given a username and password, I clicked on "Authorization" and it would not go through. This site did give me a link which went to "Billingsvc.com", where when I called that 1.800.657.9205, i was put in a loop. This is when I realized that this company did not seem right.
I informed the credit card. I had to wait until the charge received a reference # before the "Dispute dept." could give me a credit. i asked them to put a "fraud alert" on my account for any future charges from this company. Two hours later after talking to the Dispute person, there appeared another charge of $29.63.
I have now cancelled my credit card, but have to wait for the reference number to appear before the credit card company will issue me a credit.

How come a credit card company, in this case Visa, not heed when customers complain? Its such a hassle to go through the credit card company to be able to report and prevent these type of charges.

This has been my first experience of a frudelent use of credit card inspite of being a heavy credit card user on the net (Visa doesn't use the same term to describe this kind of transaction where I provided the card numbers).
My lesson learnt, without getting discouraged in credit card use on the net, is to be more vigilant of the type of site when logged in.

Jim
Norcross, Georgia
U.S.A.