Complaint Review: Bingomania

Bingomania sent me an email on December 16, 2019 that only part of was honored. Was told by chat support to open a ticket and did so only to have it ignored for weeks. Chat support tried to appease me by offering me 10 free spins on a game that I like to hold me over until the IT department resolved my issue. The 10 free spins were reduced from there normal minimum of, I believe, $1.50 per spin with 9 paylines to .10 with only one payline.

I was told numerous times that the IT department would make it up to me when they figure it out. This went on for approximately two to three weeks until a chat support agent offered me $30 to let it go. I turned that down and he offered me $40 and I said the bonus that I will get from IT department is way more than that so I said I will just wait it out.

At this point I have lost out in several hundreds of dollars in bonuses because I refused to make a deposit until this matter was resolved because of the mistrust that was now building. I feel like I was just being lied to and strung along. Finally after five weeks, a chat support agent, Charlotte, a very polite and seeming eager to end my missery, offered me $100 in bonus money to play bingo and a few spins with the correct payline and bet.

I took her up on the offer because I figured at this point that was the best they were going to come up with. IT department obviously was not doing anything about this. Regardless I thought all was good. 

I get a text Thursday with an offer of 50 free spins on my favorite game. Tried to log in only to find out that management has disabled my account because I told them I was going to do this review/complaint if I didn't get any resolution and kept getting ignored from the so called IT department. 

They are good with offering free stuff to get your money but not good on delivering on the promises!!