Bio-Tech EdenPure SunTwin Warranty replacement took too long, nobody know what is going on. Ripoff Canton Ohio
I returned a defective EdenPure heater. I then called and asked them when my replacement would be shipped. It will be shipped tomorrow. I called back the next day for a tracking number and they were having some shipping difficulties. I asked when it would be shipped tomorrow they said. I called back tomorrow, and it still had not shipped.
So now we are on a week of tomorrows, I now have a tracking number. However they do not know exactly when the heater will ship, today or tommorrow? This whole process is in the 3rd week now. And my replacement could still be sitting on the dock waiting to finally go out.
Lynn
Chili, Wisconsin
U.S.A.
1 Updates & Rebuttals
Lynn
Chili,Wisconsin,
U.S.A.
EdenPure just got worse.
#2Author of original report
Tue, January 09, 2007
I got my replacement that lasted 2 weeks and DIED. I called the company today adn they say they have issued a refund. There are a lot of EdenPure and Suntwin out there I would urge you not to buy one until the company as their act together. In the event the product does work it is a great product, however at this point it is a very unreliable product.