Complaint Review: Biogeniste

On 08/20/2012, based on an online advertisement,  I ordered a onetime discounted product offer by BioGeniste C/O GLF, 41 Calan Street, Lewiston ME, 04240.  Additionally, in partnership with this order it was recommended its' use with Derma Juvenate.  Derma Juvenate, 2338 Rowland Ave., Savannah, GA 31404 offered a trail sample for $1.99.  I order Derma Juvenate at the same time.  Both products were delivered.  Both were ineffective.

In September and again in October I received one 10 oz. bottle of BioGeniste and one 1.7 oz. bottle of Derma Juvenate.  Within the packaging of BioGeniste was a invoice and a subsequent  charge to my debit account for $84.76.  The Derma Juvenate came without supporting invoice.  Neither provided a means to contact them.  The 1-888-965-3999 number provided by BioGeniste asks for the customer phone number, doesn't accept the number when entered, then disconnects the caller.

I returned both products in September demanding a refund and that both companines stopped the illegal slamming.  The cost to return these products was on me - Biogeniste and Derma Juvenate both stated on their original order confirmation e-mail I received for my original order - that marking the products "return to sender" would not result in a refund.

I am currently financially limited and the illegal charge to my debit card and the cost to ship these products back to the suppliers is crimminal.  I now have two more products to return.  I will do so.  They will be sent registered mail.  I have requested a refund of $84.76 for the September shipment and will be asking the same, $84.76, for the illegal charges made in October.

These companies are practicing crimminal slamming and illegally charging my debit/credit account.  Attempts to contact either/both companies has failed. Requests for refunds ignored.

Teresa, Wilsonville, Oregon