Complaint Review: BioTech Research / EdenPure Heater

I bought a EdenPure Heater that quit working, so I sent it back for a replacement as instructed by the receptionist. I have tried calling to see the status but this is all I get:

Phone Loop One:
"Thank you for calling customer service. We are currently experiencing heavy call volume. Your call is important to us and we realize that your time is valuable. You may enter your phone number, leave a message, and the next available agent will call you back on the number provided, Press 1 to enter your number now, or continue to hold for the next available representative. Background Musack plays, then

Switches to another prerecorded loop Two:
Thank you for calling, please be assured that your call will be answered as quickly as possible. Please continue to hold for a just a moment longer, we will be on the line shortly to answer your call. More Musack, then loop 3

Thank you for calling, please be assured that your call will be answered as quickly as possible Silence for 30 seconds then

Switches back to loop #1, then again to loop #2, then back to 3, and continues ad finitum with no one answering the phone, in my experience, for over an hour. Finally left my number and you guessed it, no call back! First they got my money and now my heater! Now what?? Guess it's time to call the Consumer Protection Agency or the Attorney General in Ohio, if they have one.

John
Pittsburgh, Pennsylvania
U.S.A.