Birch Communications This company is a internet provider with limited resources to carry out their bussiness, They make up for the lack of a good product by using lies and cloudy information. I did not choose this company but was sold to them by a company they bought out. I had two accounts with the company they bought out for over 5 years without any problems that were not solved. Birch Comm. has been my provider for 5-8 months and there has been nothing but problems that they are not able to address. I kept waiting thinking they just need time. Time is not the solution for this orgization. Though I have not had acceptable service since their accurring my account they still insist I pay for service I have not used or that they can provide, Very poor company do not fall for their scams, Macon Georgia
First of all, I did not choose Birch Comm. My account was sold to them when they bought out my previous internet provider. Their service is practically nonexistent. I had the pervious provider for 5 years and they were always able to work out most issues to my satisfaction and in a timely manner. I tried giving Birch time for transition. A good transition never took place. I have not had email access since they aquired my account and internet service was periodically provided at best. When you place a call for service the first thing you are told that if it is determinites not to be their fault; then you will be charged 139.00. So right off you know, you are most likely going to be paying them at least 139.00, to get your service up and running. I canceled service with them today after putting up with their poor,poor business practices. And I am very glad to be rid of this ineffective service provider.
1 Updates & Rebuttals
Tim at Birch
Macon,Georgia,
Please email me
#2UPDATE Employee
Wed, April 09, 2014
My name is Tim, and I am a Marketing Manager with Birch Communications. I am sorry to hear about the expirence you have had with our acqusition and customer care. Please forward your contact phone number and/or account number to me at tim.phelps@birch.com. I will forward your information to our Director of Customer Care. He or a member of his team may be able to do more for you and possibly resolve some of these issues. Thank you.