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  • Report:  #1467469

Complaint Review: Birthstone Deals

Birthstone Deals I ordered a watch which i never received. Hayward CA. California

  • Reported By:
    BGM — TX United States
  • Submitted:
    Thu, November 15, 2018
  • Updated:
    Mon, November 19, 2018

Their ad came up on my facebook feed.  I followed the link to their website.  I found a watch I wanted to buy for my husband.

Purchased it using my paypal aacount. It was deducted from account. I received a order confirmation email.  An email telling me it had shipped but no tracking info in it.  And finally an email saying it should arriving any day now. When it did not arrive a week to ten days after  receiving that last email.  I contacted them through their support email.  When a week past without a reply.  I tried calling their 800 number. which tells you to press 0 to speak to an operator, but goes straight to leave a message which I didi.  When I did not receive a return call.  I called again same thing.  Sent another email an another automated email response.  Did a address lookup trying to find another phone number.  Did a phone number search which brought me to your website. listing another scam report on them.   

1 Updates & Rebuttals


anon

Texas,
United States

retraction

#2Author of original report

Mon, November 19, 2018

I took filing a complaint through Paypal before I got a response.  The merchandise I ordered was Delivered today and it is exactly what I ordered.  I wish to make a retraction and apologize for any harm I have one to your business. I would like this report to be removed please.  thank you for your undestanding and cooperation in this matter.

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