Complaint Review: Bissell Homecare Inc.

My wife and I purchased a Bissell SpotClean Pro carpet cleaner on March 13, 2014.  We read the insturctions and used the cleaning solution that was included with the Bissell machine.  We cleaned nine spots in three different rooms in our home (office, living room and hallway).  While cleaning the carpet, nothing unusual appeared to be happening.  When returnign to the first areas that we had cleaned in the hallway, we found that the spots we cleaned were now a bright white.  We used the Bissell machine on ther spots again with just water to see if the discoloration was from excess soup.......it was NOT! The Bissell machine and/or solution appeared to bleach or pull the pigment out of the carpet. 

We called customer service on March 15th, after we initially used the machine and saw the damage.  The customer service representative informed us that their machines don't stain or damage carpets and they would not pay to replace our carpet.  She said this BEFORE I even said we were going to have to replace the carpet.  She offered us $18.00 in manufactuer coupons for our troubles.  I refused and asked to speak to a manager and was informed they don't have managers there.  What?  When I pushed the issue, I finally was transerred to someone that stated they were a manager but refused to give me their name.  They stated I must return the machine and solution for them to test and that a pre-paid label would be sent out within seven business days...it has now been 15 days and no label. 

I called several times without resolve.  They keep asking for the machine and solution back so they can test it but I know this is a common practice to ensure there is no evidence should I want to persue legal action.

I had a professional carpet cleaning  service come into my home on Friday March 4th, and they stated that the solution appears to have affected the dye in the carpet.  They also stated that they see carpet stains and/or damage all the time from Bissell carpet cleaning/steam machines.  They tell people to stir clear of them!

I am left to replace carpet in half of my home now over a machine that cost me less than a hundred bucks on sale! The company which prides itself on reputation for quality, refuses to do anything.  Stay away from Bissell! You will save yourself time, money and sanity!