Complaint Review: BitDefender

After installation from bitdefender.com/solutions/free.html, the software quarantined 34 files, but will only allow the user to restore 10 files. Their technical support people say that only the full version gives the user full control.

So, without paying them, files on my system are now held hostage.

The files are all virus-free, as they had been in use for some time, and were previously scanned with Microsoft Security Essentials, MalwareBytes and SuperAntispyware. There is NO malware.

Also note that it is difficult to contact company support.

1. Their Support page for email is broken: bitdefender.com/support/contact-us.html

2. At the same page, the chat fails to connect.

3. I did get through by phone (954-928-2780), but all the person could tell me is that the paid version does not limit the restore function!

This is RANSOMWARE, claiming to be security software!