Complaint Review: Bitwala

ok, they say that they would contact at max one business day to email, but I have sent request using all the ways, internet form and email. With no answer. I did make a request about half years ago to get a password to account which has been created with facebook sign in, and when signed in with facebook: one cannot change password or get a password, nor make it even 2fa...

I copy my email to them:

Subject:
I have 1100 euros stuck as bitcoin in your wallet

Message:
because I had signed in, when first time I used your service, with
facebook, and as you very well know password can't be changed when
logged in with facebook. I asked to give me a password about half year
ago because I have card to that account, made with facebook login. I
forgot that, and I did put 1100€ worth of bitcoins when I thought it
would work. So please give me my btc-wallet password, for I can't have
it for your sign up didn't do one. You can't imagine that you can run
business like that, if you want it to be legal, or how we say
non-criminal

and another one:

See you just can’t give for your clients a bitcoin address without never giving the password to it, what if somebody forgets that, like I did?? Then it’s called a scam: 

Scam or rip-off?

For something to be considered an offence under the Fraud Act, the perpetrator must intend to steal from their victim or have intent to perpetrate a fraud. 

For example, if you pay for a service that doesn't exist because the provider is running a fake company, this is a scam and is definitely considered to be fraudulent activity.

 sincerely yours