Black And Decker Denied claim for toaster fire Townson Maryland
I had a toaster self-start a fire in my house and caused a lot of damage. Black and Decker denied my claim because they said my garage slider cabinet must have been holding the lever of my toaster down. My garage kitchen slider cabinet was not closed at the time. They sent my things back to me without the toaster cord and when I asked where the toaster cord was they said they never received it. They never told me that they didn't have my toaster cord until I asked for it back. Now they are trying to tell me that the toaster cord is not consistent with their cords they use on their toasters according to a picture I sent them of the burnt toaster and cord.
I bought the toaster new, and never changed the cord on that toaster.
Diana
Eau Claire, Wisconsin
U.S.A.
3 Updates & Rebuttals
Greg
Southern,Wisconsin,
U.S.A.
Questions for Diana
#4Consumer Suggestion
Thu, March 02, 2006
Diana,
Sorry to hear about the fire. I am an insurance adjuster near Madison and would like to ask some questions and possibly offer some help.
1. When did this happen? Did you report the fire to your homeoners insurance company? If you have coverage let your insurance company pay you and then B & D becomes their problem not yours.
2. If you reported the loss, who is the insurance company? Only provide the company name --- no personal info such as claim or policy number.
3. If reported, did the insurance company take photos or video? Did they ever take possession of the toaster?
4. What is the model number of the toaster? If available check on the owners manual.
5. Do you have the receipt from the purchase?
6. Did you send the toaster registered mail?
7. If not reported to your insurance company or if you have no insurance do you still have photos of the toaster and surrounding cabinet area.
8. If not already done send a certified letter to B & D demanding that the cord be sent back to you registered mail.
Frankly, any claim that you or your insurance company may have could be gone. However, you still have some hope.
Robert
Jacksonville,Florida,
U.S.A.
Huh?
#4Consumer Comment
Thu, March 02, 2006
The toaster lit your house on fire. It caused lots(I'll guess thousands of dollars worth) of damage.
Why did you send the toaster back to them? To get a new $30 appliance, while the rest of the kitchen is gone?
This is like rearranging the deck chairs while the ship sinks.
Dave
Jacksonville,Florida,
U.S.A.
Why would you send it to Black and Decker?
#4Consumer Comment
Thu, March 02, 2006
Now you are screwed. They have all the evidence in their possession (the power cord), and you have nothing.
You should've never sent that back. The fire inspector should have inspected it, and forwarded their findings to Black and Decker. Now, you don't have a leg to stand on.