Black Mountain Furniture Trading - Black Mountain Furrniture - Black Mountain Trading DO NOT BUY FROM THESE SELLERS Dahlonega, Georgia
We called off a website. We were looking for a customer farm type kitchen table. We provided numerous photos of what we were trying to have made. We drove 1.5 hours to actually meet these people at their home where they worked. ( no office location) They were a nice couple living in the middle of the mountains in North Ga. We told them exactly what we were looking for. They told us it would take about 6 weeks to complete. This was the middle of January 2009... I am writing this Sept 17, 2009
When we started calling towards the end of March asking where the table was, we kept getting stalled...Then we asked if we could at least have it by Easter. When JUNE came around, we asked for photos...The table was about 50 % completed. It was not going the way we wanted and it had taken forever. In July we got a few more photos and it was not to our liking and at this timeline, we just decided to get our deposit back. Then we found out the fee to "restock". I was not happy but just wanted our money back. Then it started....no return calls, no returned emails....I actually called from various phones to see if I could get Regina to answer. Twice I caught here and she said..."oh, that should have gone out yesterday" That was July-August....We have not received any of our 50% deposit back.
These people will be real nice on the phone......then they will get your money and stop calling you back....What are you going to go? Drive to the middle of North GA to try and collect? Try to take them to small claims court for $600...What is your time worth?
DO NOT BUY FROM BLACK MOUNTAIN FURNITURE!! They have the best deal going...internet, get some money, stop calling and then start laughing.....
I am so disappointed in them and myself for believing them.... and now I have had a very upset wife for 7 months!
1 Updates & Rebuttals
CFelici
Florida,United States of America
VERY Happy Client
#2Consumer Comment
Wed, December 23, 2009
I had already placed an order when I found this post online and because of this message, I was so worried about our order for a new table. For some reason, there was a day that lapsed from when I contacted Reginia and when she was able to contact me back...which was very unlike her throughout the process of our purchasing the table. As a result of this message, when I didn't hear immediately back from Reginia, I sent her a very direct and threatening email. I did not want to be one of the couple of people who have posted complaints about Black Mountain Furniture. Just as I hit the send button, my phone rang and it was Reginia on the phone letting me know about the progress of my table.
Needless to say, I felt horrible and apologized to her immediately for over-reacting but still let her know that I was very skeptical because of the complaints that I had seen online. She assured me that the table would be done the week that we talked and then delivered the following week. She sent me pictures and when the pictures didn't exactly match the picture that I had sent her of what I had wanted (which was simply the stain color), she was immediately on the phone with me again to ensure that changes would me made. She and her husband spent all day last Saturday(a day their shop is normally closed) making sure that the color was exactly what we wanted, calling in between each stage of the stain going on to make sure that I had received the pictures and that I liked what I saw. She assured me that we would have the table that we wanted even if they had to start from scratch.
I ordered my table on September 10, 2009. It was finished on October 12th, 2009 and picked up for delivery from Reginia on October 14th, 2009. The delivery company had a break down with their truck which they called to tell me about, and even with that, I just, in the last 2 hours, received my table on October 19th.
I have a handmade, solid wood table now that you can't even find in a furniture store nowadays. I paid less money than I would have paid for a piece from a furniture store and instead of settling for something, I got a really beautiful piece that I love and that will last as long as we want it to.
From ordering the piece to having it arrive at my door, it was maybe delayed 2 weeks. Quite honestly, I factored a 2-4 week delay in when I ordered it knowing that when someone is trying to secure your business and make money, they may be a little more optimistic. I would have figured in this time delay factor no matter who I was ordering from. If anyone has ever built a house, you know that a builder will give you a completion date to expect for move in and in reality, if you don't add another 3-6 months to that, you have set yourself up for all kinds of problems.
I found Black Mountain Furniture to be nothing short of amazing. They are super nice people who are trying hard to meet the demands of their customers. They are a small family company who work hard and the workmanship is impeccable.. Your piece will be unique and well built.
Be specific with what you want, and if you change your mind along the way, don't expect that they can give you a refund or start rebuilding something. They have already spent their time and their money on the supplies needed to build what your first thought was. Know what you want, send a picture, agree on a price and stick with that and you will get what you asked for in a well made, good quality piece that you will never find anywhere else. However, if you change your mind after a piece is finished be reasonable in working out a solution.
Thank you to Black Mountain Furniture for my beautiful dining room table.
Chris