Complaint Review: Blains

Blain's Farm & Fleet                                                                                           12/22/2017

1100 South Blvd, Baraboo, WI 53913
Baraboo, WI 53913

I purchased a 1000-watt generator from this vendor approximately 2-3 weeks ago. When I received the unit, I put a small amount of gas/oil to test the unit out. Nice unit however didn’t have sufficient power for my purposes. Contacted Amazon to request a refund, it was approved. I turned the unit upside down to drain all the gas out from the unit. I packaged the unit a took it to FedEx and they shipped the unit out with NO gasoline issues because the tank was emptied. After multiple emails regarding the refund I was informed that the unit had been in the warehouse for 3-4 days and would require another 3-5 days to process. This AM I received an email stating that the refund was being denied, after all this time. The reason – gasoline in the unit and the unit had been used. WELL – how do you test out purchase to see if it works and next if it meets your needs.

I had turned the unit upside down to drain the gas, yet they lied and stated it had gas in it. Best of all I was informed that I could DRIVE from St. Louis, MO. to Janesville, WI. Well over 450 miles and pickup my unit, why because once again they couldn’t ship it to me because of the non-existent gasoline. So, in essence they are keeping my purchase money and they unit. They could just send me an unused unit so I could at least sell it. Sounds like a nice way to make a quick and unethical profit. The unit worked fine, so it is not defective. I have contacted Amazon and filed a complaint. Speaking of Amazon, I received the return instructions for the unit and nowhere did they mention anything regarding emptying the gas/oil, common sense indicated that.

I’m not surprised that there are many complaints against this vendor which has earned them a B++ rating with the BBB, as opposed to the normal reliable vendors which have A++ ratings. If this review doesn’t ward you off from purchasing from this vendor, purchase at your own risk. Amazon or this vendor have been accommodating in any same way or form. Well, it is the holidays and time to take advantage of the trusting unsuspecting customers and make that almighty dollar for the vendor at any cost. BEWARE!! they are NOT accredited by the BBB for some reason.