Blair Technology Group Sold faulty computer
Wife purchased laptop from Blair TG. Within two months it started acting up with intermittent issues. VERY difficult to make contact with anyone from company. "Customer Service" non-existent!!! Finally spoke with someone who agreed laptop should not be having issues. Advised after 30 day warranty, but send back at your expense and we'll fix. Sent back. Tried several times to make contact with company to find out what was going on. After several phone calls, "representative" called and left message... "Hi, we called. Call us back if you want" kind of message. Approx. 1 week later laptop shows up in mail. NO indication as to what was done, what was found, what was replaced. And NO activation code sticker to even start up the laptop. When email stating complaint was sent to Kevin Lane, VP Sales and Meghean Bright, CS Manager, NO RESPONSE (again) was sent to us intentionally. However, THIS is the response Meghean accidentally cc'd to me when she apparently responded to Kevin Lane...
"Yes. She was out of warranty. By months and we still repaired it we were never contacted until late March early April and I can’t remember what they did but it was repaired and shipped back out. Wasn’t wasting the time to argue with him over something we didn’t have to do. She called once and left a voicemail I called her right back and nobody answered. I wasn’t gonna burst his bubble with call records. And on every voicemail we just say this is Blair and we were returning your call these are the business hours you can give us a call back. She knows our number she called. And she never emailed about any of it. He is a real winner who thought we should replace something out of warranty when we explained we would only repair and that was simply because of the amount spent. We should of just said no and I actually talked with Mary and we will just have to take hits from people and not be nice because they think we owe them the world"
Oops! (That awkward moment when both you and your boss realize that you REALLY EFFED up this time!!!)
Name calling and honest to goodness truth on how the customer is REALLY treated and thought of. “We will just have to take hits from people…”
HORRIBLE, HORRIBLE COMPANY WITH ABSOLUTELY NO BUSINESS CONSCIENCE OR MORALS. ETHICS??? NONE!!! BUYER BEWARE... YOU'VE BEEN WARNED!!!!