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  • Report:  #1151783

Complaint Review: Blast Fitness

Blast Fitness ABC Financial Yearly Prepay Fee - Non-Refundable Robbery Sherwood Arkansas

  • Reported By:
    Darryl L — Schaumburg Illinois
  • Submitted:
    Tue, June 03, 2014
  • Updated:
    Thu, June 05, 2014

I had been an inactive member of Blast Fitness for over two years, but continued to pay my monthly fee - and annual fee - in the hope that I would start to use these gym services again.  When it finally became clear that I would not use these services I cancelled my membership per the agreement.  They require 30 days notice to cancel and bill through that time.  I canceled officially in May 2014 - and I am responsible for payments of the monthly fee through June 2014.  No problem here - that's what the agreement calls for.

My disagreement with Blast Fitness/ABC Financial starts post the cancellation. The yearly fees that we prepay are stated to guarantee the "rate lock" for month-over-month billing.  In my case this was a $49.99 fee assessed in March 2014 and is used for monthly rate locks April 2014 through March 2015.  Based on my cancellation in May 2014 I will not be in need of - nor using - their "rate lock" service for July 2014-March 2015.  It is my contention that this yearly fee should be prorated and I should be entitled to a refund of services not used. 

Prepayment for services on every other vendor I've ever worked with has been returned when I've changed and/or cancelled these services.  Not Blast Fitness/ABC Financial though.  There is no explicit language in the contract on how treatment of these prepayments will be handled upon cancellation.  It's clear Blast intends to BLAST cancelling members one last time - and keep money for services they are not providing anymore.  Smells like robbery to me...

1 Updates & Rebuttals


stephanie@abc

sherwood,
Arkansas,

ABC Financial

#2UPDATE Employee

Thu, June 05, 2014

 

Hello,

We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.

 

Unfortunately, I was not able to locate your membership with the information provided in this post. Please email me at Stephanie.cook@abcfinancial.com with either your 9 digit agreement number or the home phone number that is listed on your account so that I may look into this for you.

Stephanie Cook

Customer Relationship Specialist

ABC Financial Services, Inc.

 

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