Bliss Lingerie: Money thieves, Liars, Lingerie Bait & Switch, Never shipped garter belt, gloves or night robe order, selling (sold) out of stock items i.e bras, panties, shapers, hose they don't have California, Internet
I ordered several items from Bliss Lingerie (www.blisslingerie.com). They accepted my credit card payment immediately, but the first red flag rose when it took them over a week to send a confirmation e-mail. Two weeks later I received another e-mail stating less than half (3 out of 7 items) of my order was shipped and the rest of the order will be coming from a different location but should arrive reasonably within the same time frame as the first shipment. FOUR weeks later I received 3 out of the 7 items and was absolutely SHOCKED to see I had fallen for a bait and switch scam.
What I ordered was NOT what I received. I was supposed to receive two ornate embroidered robe and gown sets but what I received was two ornate gowns with two cheaply sewn HALLOWEEN costume capes that did not match the gowns. They did not have the embroidery or the frog ties as the photo displayed. What I received instead was a square, box cut "robe" that had cheap satin ties that were frayed at the sew lines, and one of the robes had a 1/4" hole in the front panel. The ties around the neck lay at the trachea and are unwearable! Instead of sending me ornate robes they sent the gowns with Halloween capes!!
Along with the two cheap Halloween capes I also received a USED pair of thigh highs. The hosiery was stretched to the shape of a leg and had a hole with a 4 inch run in the thigh in the area where the garter belt is to be attached. Filthy!
I immediately e-mailed www.blisslingerie.com to let them know I was furious. It took them FOUR DAYS for them to make a phone call, not because they wanted to correct the error but because they were "concerned by my e-mail". They made no offer of resolution. In this phone call I also asked where the other part of my order is (4 pieces still had not been shipped) and I was told "we will check on it".
It is now 6 weeks later and I still have not received the additional 4 items, they have not rectified their error of sending me the wrong robes or the used hose and there has been no refund to my card.
This is the WORST business i have ever encountered and I do not recommended Bliss Lingerie to my own worst enemy.
1 Updates & Rebuttals
Bliss Lingerie Customer Service
Carlsbad,California,
United States of America
Response to Complaint
#2REBUTTAL Owner of company
Thu, December 06, 2012
I would like to respond by saying that we here at Bliss Lingerie are very sorry that you were dissatisfied by your experience shopping with us. It is our goal to provide all customers with high quality lingerie, as well as a positive shopping experience. We have thousands of satisfied customers who can attest to this!
In this case, the product being described is, in fact, an embroidered three piece set, which includes an embroidered robe, embroidered gown and thong. The photo on our website clearly shows that the gown is fully embroidered, and the robe has embroidery only on the sleeves. The product shown in the image is an exact representation of the product that we provided to the customer.
We do, of course, understand that when shopping online, it is difficult to know exactly how the product will look in real life. This is why we have a very lenient return policy. We would have been happy to accept these items back, and would have provided the customer a refund if she desired! This option was offered to the customer, and was refused.
As for the matter of the tights, I can assure you that we would never send out an item that had been previously used or worn. This is not something that we do! This seems to be a case of a factory error, which can happen, especially with delicate materials such as nylons. Factory errors are very rare, as we pride ourselves in carrying very high-quality products, but they can happen from time to time. Again, we would have been more than happy to rectify this situation by sending out an un-damaged pair or providing a refund.
Regarding the matter of shipping times: In order to provide as many quality lingerie products as possible, we sometimes ship from different warehouses throughout the country. This fact is clearly stated when a customer places an order. Occasionally, items can be on back order, meaning there will be a short wait for these items to come back into stock. This is a common practice for most online retail sites. If the customer is not satisfied with waiting for a product, we are happy to help them switch to an available product, or process a refund for the back ordered items.
Again, we are not happy to see any customer disappointed with our service, and we always work hard to find a solution that satisfies our customers.