Complaint Review: Blizzard Entertainment

Ripped off by blizzard. Someone at blizzard re-opened my account after I cancelled my subscription. I called to find out why they were still charging me and they told me the subscription had never been cancelled. I looked for my cancellation verification email and found that all messages from blizzard had been deleted from my email account. They only got me for 120 dollars in monthly fees, but that's still annoying as hell. My character (lv 37 paladin) was obviously not worth selling. It was still there when I logged in today. Also, they have changed their policy since the last time I cancelled- a new message says that to re-open your account, your card info will have to be entered MANUALLY. That's great, but it doesn't help me. I called a second time to let them know about my email getting hacked and ask again for my money before seeking legal advice. Blizzard was not receptive- I tried to call a third time and 1-800-59 BLIZZARD had been "disconnected?" Yeah, right. Even though it's some gutter-crawling curr running the scam in there, it's still Blizzard's responsibility to give me back my money. If the thief wasn't working for them, then my first cancellation would appear on their records. If it does appear in their records, and they're just telling me it doesn't, then that lie makes that phone rep the thief. Blizzard is the thief because the thief works for them. I'd be interested to know how many oter people have been ripped off in this way- and if anyone knows agencies like the better business bureau that deal with these issues more specifically.

John
memphis, Tennessee
U.S.A.