Blizzard White After ordering free trial, company took 94.31 from my account 2 days later. Louisville Colorado
I signed up for a free trial and was charged 1.03. Then 4 days later charged 3.87 and 2 days after that I was charged 94.31 which I did not authorize. Tried to call but only got automated system. Website is up for sale now.
1 Updates & Rebuttals
Ms. Halloway
USAResponse to Theresa — Somerset Kentucky USA
#2UPDATE Employee
Fri, June 24, 2016
Hello Theresa.
Please accept my genuiene apologizes for any misunderstandings about our trial promotion and how the terms and conditions work. We take complaints very seriously and we hope this response will provide you with additional information.
When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
On the Bella at home website at the bottom of the page under the sectioned labeled notice, and the terms of use it explains the initial $1.03 was a processing fee and $3.87 for S&H. It also states: We'll enter you into our Home Beauty™ Club. With the Home Beauty™ Club program you'll get a Monthly Maintenance professional-level dental syringe of Bella At Home whitening solution to maintain your brand new, brilliant white smile. It also states: Unless you decide to take an action to cancel (by calling our customer service center at 1-888-589-7956 or www.BellaAtHomeProducts.com), we'll conveniently bill your credit card $94.31 for the full 30 day tooth whitening Home Beauty™ Club.
Our company does not ever refer to the trial products as free samples. The free trial is the period of time the cx has to try the product. A trial period. If the cx exceeds this trial period and no contact has been made our company to cancel, the cx is automatically enrolled to our monthly subscription program.
I hope this can help clear up any misunderstandings about our trial promotion. Again, I genuinely apologize for the unpleasant experience. Please feel free to reach back out to us if you have any further questions about our terms and conditions. Thank you.
Sincerely, Ms. Halloway