Complaint Review: BLOCKBUSTER.COM

I check my bank account pretty religiously. The other day, I noticed a $1.00 charge from ITunes pending, but it never went through, so I just let it go. I do visit the site occasionaly and thought maybe it was just a mistake and was corrected promptly. Within a few days, I noticed two pending charges, one from PW EAUCTION 800 for $1.95, and one from BLOCKBUSTER.COM for $10.69. I called the EAUCTION number and said I had never ordered anything from them and I had no idea what this charge was. The woman on the phone assured me she would cancel the account and any pending charges. She gave me a cancellation confirmation number. I contacted Blockbuster.com and they told me I had set up an account with my correct name, address and phone number yesterday. I assured them I did not. They were friendly enough and cancelled the membership and assured me the $10.69 would be refunded.

Also, oddly enough I found a voice mail on my phone later that evening from the EAUCTION people stating that my order was on it's way. It was dated a few days earlier. I don't recall this number ever calling so it's almost like it must have gone straight to voice mail and I found it later when I was checking a missed call. Strange.

Anyway, although both of these companies seem to be taking care of the fraudulent charges, it still makes me extremely upset that they can just charge people unknowingly for something they didn't order/want. All I can think is that this took place through a third party, and if so, shame on Blockbuster for dealing with companies that would do something like this. Of course the EAUCTION people are just as bad, but from what I have read they are awful and this is a common occurence. I thought Blockbuster was a legitimate company with respectable business practices.

My question to anyone out there is - do you know who is behind this? Has something exactly like this happened to you? I have read somewhere about Dish Network possibly being to blame for the Blockbuster thing, but I don't have any business with them, so in this case they couldn't be involved.

If you have any information, please respond.

Thanks!
Melissa
Fort Valley, Georgia
U.S.A.