Complaint Review: Blockbuster Inc.

I rented 2 movies from the Blockbuster Express kiosk. The movies had to be returned by 9pm in order to not be charged for an additional night. I went to QuickTrip where the kiosk is located and returned the Movies at 8:38pm. After I returned the first movies I noticed the return time posted was 9:38 pm. So it charged me 2 additional charges of 1.08 for returning both movies. Arizona has its own time and there is proof that the movies was returned on time. So I went home to check my email for the return receipt which arrived the next morning and it also said 9:38pm. I called the 1-800 number listed on the site and spoke to a representative that said he could give me 2 free codes for the error. I politely declined because I would still have to use my credit card adn the same problem could potentially happen again, so I stated I wanted a credit. A credit was suppossedly issued but the charge never came off of my account. I called BBExpress customer service again this morning and went through the whole thing again and was told that I would get the $2.16 credited back to my account. Teh purpose of this report is not that I merely want $2.16 back that was withdrawn from my account for no reason, although it is my money and no excuse is necessary since it was a error, but to question how many other Arizonans was erroneously charged an extra $1.08 per movie they rented from the Blockbuster Express kiosk. Taking $1.08 from every customer in Arizona that returns their rented movie after 8:01pm local time turns into one hell of a profit all because Blockbuster time system is wrong for Arizona and since it is a relative small amount the customer may never notice that they are being ripped off and Blockbuster is profitting all the way to the bank.