BLOCKBUSTER ON-LINE EXPELS U FROM SERVICE WHEN U SEND THEM EMAILS RIPOFF DALLAS TEXAS Internet
If you like watching movies and enjoy the ease of on-line services, do NOT consider BLOCKBUSTER ON-LINE. We were recently sent an email 'expelling' us from their program, after being an 'in good standing customer' for over 2 years because we sent Blockbuster TOO MANY ON-LINE CUSTOMER SERVICE EMAILS. Customer service admitted to the reasoning behind 'expelling' us from the on-line services was NOT due to non-payment, damage or loss of dvd's, but because we sent too many emails to their customer service. If you are familiar with any on-line dvd services, you are responsible for the safe and timely return of dvd's. We would send an email after 72 hours if our dvd that we sent via US mail did not register with their intake department. Apparently, even though this is an on-line service, they do not wish for their participants to use the internet for resolution. So, without any warning, we were sent an email declaring us 'expelled' from their on-line services, our membership is now being reviewed by a 'loss prevention' department and we may be able to rejoing BLOCKBUSTER ON-LINE---I don't think so. NetFlix, here we come! Internet users and movie watchers, beware.
Janet
COLUMBUS, Ohio
U.S.A.
4 Updates & Rebuttals
Doug
Fort Worth,Texas,
U.S.A.
Oh I agree
#5UPDATE Employee
Wed, July 11, 2007
Oh I agree completely with you that the service needs to be tweaked and modified quite a bit, the way you report issues for the most part. Because being that it is an online service and Blockbuster as a company makes sure it stays seperate from what we do in the store (for the most part) it is a hassle that accounts get 'flagged' for excessive use of the issue reporting feature. There should be an update that takes into account when a customer's DVD actually DOES arrive and the report of it being returned but not cleared isn't a possible fraud, and to Thomas' comment yes there WAS a lawsuit between Netflix and Blockbuster which was initiated by Netflix at the time our online service became more widely known but Blockbuster first launched it's online rental program a few years before Netflix came into existance so said lawsuit was dismissed.
Janet
COLUMBUS,Ohio,
U.S.A.
On line services are subjected to on line inquiries/response/communications
#5Author of original report
Wed, July 11, 2007
Doug,
Thank you for your rebuttal. The major problem that I feel needs to be addressed is the simple fact that I enrolled in an ON LINE SERVICE, which means that correspondance, inquiries, concerns or complaints need to be addressed ON LINE. There was no fine print stating the amount of times you could contact Blockbuster ONLINE and how it would affect your account. Trying to get an answer out of corporate was ridiculous by phone and apparently contacting Blockbuster ONLINE is a no no. Oh well, NETFLIX enjoys our money each month and quite frankly is better customer oriented ONLINE. Doug, it's a good thing you are STORE FRONT rather than ONLINE! p.s. isn't is amazing that you answered this ONLINE??
Doug
Fort Worth,Texas,
U.S.A.
To Clarify
#5UPDATE Employee
Tue, July 10, 2007
I don't know your exact situation, but I am an employee of Blockbuster (store-front not online) and I've seen similar problems with accounts, however the reason is seldom sending too many e-mails. Normally it's because even though they do eventually receive the DVD it's the fact that you reported so many returned and not cleared. The Loss Prevention aspect of it is they are reviewing the history on accounts because the control computer flagged it for human review of excessive non-return reports.
This might not be your case but it has been in other similar circumstances and is merely the company's way of ensuring you and themselves an affordable experience with the service.
Thomas
Anderson,South Carolina,
U.S.A.
Take your time... Go to your local SuperGrocery and get your DVD's with the bologna.
#5Consumer Comment
Sat, June 30, 2007
BlockBuster & NetFlix are suing each other about who invented the online rental model first. This is a True Action Hero movie.......