Blockbuster Online Thieves in the NIGHT. Riverside California
I am outraged.
I closed this account cause they increased their price from $19.38 to $21.54. They deducted this new amount from account without even asking if I would to continue recieving videos at this new price.
I closed my account with blockbuster on 02/10/2008. On 03/27/2008, they deducted $64.62 for movies they claim that I have not returned. I contacted the "Blockbuster Online Customer Care" and voiced my concern. To my surpise they returned my e-mail within that day. Here is there response.
"Thanks for contacting BLOCKBUSTER Online Customer Care.
I'm sorry to hear that your account was charged even if you already returned your DVDs. Unfortunately, the DVDs that you've returned were not yet physically received at our return center after your account has been cancelled. Once we receive the DVDs that caused the charges, we'll automatically issue you a full refund. If we have already sent you an e-mail notification that the DVDs were received, and the refund has not yet posted or processed, please forward the notice to us and we'll be happy to help. Unfortunately, we do not offer outbound calls. Should you have further inquiries, please call us at 1-866-692-2789 (or 800-406-6843) Monday-Friday from 8:00 A.M. - 6:00 P.M. CST. We will gladly help you over the phone. Thank you very much for your inquiry."
Now keep in mind that I closed my account on 2/10/2008 and this according to their records. The customer care rep. did not offer to look it the issue and get back to me, but quick to say when get our videos, we'll give your money back, as if they are holding MY MONEY hostage.
I find it hard to believe that it take almost two monthes to recieve and process some videos. Moreover, why the problem after I canceled services with them.
Is it possible it got lost in the snail mail?
But I should not be surpised. This the second time they do this to me the first time was with a video game, that mysterously got lost at the store after I put it in their designated drop box, that was another $60, offense. Cause with BBV your guilty, til video are never returned. So BEWARE OF THE BBV preditor he likes to steal your "unreturned" videos.
Rockie
Riverside, California
U.S.A.
2 Updates & Rebuttals
Friendly Information
Anonymous,Missouri,
U.S.A.
Success at Blockbuster
#3Consumer Suggestion
Sat, July 26, 2008
Hints & tips on dealing with video stores
1. Carry your movies into the store with you. If you are renting or purchasing another item, hand the returned videos to the clerk and say "I'm returning these". The clerk should check them in right in front of you. They can then bring up your account using the LAST button which brings up your account. Only then do you need to present ID or your account card.
2. If you are not renting anything, get in line anyway and ask the clerk to check them in and then review your account for anything else checked out. Stay informed.
3. Read your credit or debit card every month. If you have cancelled something and they charge you for even one month more, call your credit or debit card company and they can block futher charges from the company (not just video stores)
4. If you have a problem, ask for the Manager on Duty. There must always be one in the store, no exceptions. If they cannot help, ask when the actual manager be there (usually Mon, Tues, Wed during the day).
5. Find out if you are in a corporate or franchise store. Rules about late fees and returns can differ between the two.
6. When purchasing previously viewed product, ask to see the disc before you pay for it. The clerk should be happy to let you inspect them and even help you find a better copy.
7. Drop box hints: always check to make sure your DVD is in the case before you drop it off. Click the box shut!!! If you rent again soon, ask if your account is clear or do you have anything outstanding? If you have something outstanding and you know you've returned it, ask for the copy number and go look on the shelf. New employees do make mistakes.
8. If you get a phone call from Blockbuster, DONT IGNORE IT. Even if you have returned the movie, CALL THE STORE. Their phone number should be given at the end of the message along with your outstanding titles.
9. As for the online program.... watch your credit card, check your queue often and if turn around time slows down to an unacceptable level, switch to the in-store movie pass. It's easier to control.
Good luck to all, and happy renting!
Hondaguy951
Riverside,California,
U.S.A.
This
#3Consumer Comment
Mon, July 14, 2008
same blockbuster is trying to charge me $30 for a video which was Never returned when I put it in the drop box on the day it was due!! they said they received it 2 months later and that i was obligated to now buy the video for $30 because they had taken it out of their system. First of all, I'll be dammed if anyone is going to tell me what I'M obligated to use my money on! Secondly who the he11 would pay $30 for a movie anyways?! screw this blockbuster! I go to Hollywood video now, or just nowhere at all!