BlockBuster Video ripoff--screwy return policy and they charge you for *late movies* that were dropped off on time Fall River Massachusetts
Its ridiculous. On more than one occassion a phone call would be made stating "You are (insert number of day(s) here) late on returning (insert movie/game title here)" We'd discuss it with them that we did in fact return the movies/games before the due date and then they would assure us that everything is "all set" and "not to worry" "we will take care of it".
Then..today me and my husband were told at the register that we had an overdue fee of 12 dollars and change for a game that was returned "4 days late" when we actually returned the freakin thing a day BEFORE it was due back. Go figure. We even told the lady that rung us out that the matter had been settled and she said that she would delete the charge but that she would make a notation on the account's profile not to issue us credit for "late returns" anymore. That's such BS.
Another incident that Im not too happy about is their "policy" on returns. My husband had purchased Jeepers Creepers 2 for me on dvd as an Xmas gift. Since it was the week before Xmas the only place he could find it was at the "we'll charge you at least 5 dollars extra for this movie for your convenience when you can get this for less elsewhere" blockbuster.
Ok..well come Xmas, someone else had gotten me the same thing so we figured we would just return the one he bought me to BlockBuster. We went there, receipt in hand (not even a week had passed) with the new still factory sealed movie and they STILL wouldnt give us a cash refund. They told us that it was "policy" to just issue the amount he paid to our blockbuster account. When I asked him how they would handle the return had a person NOT had a membership, he didnt have an answer. I think its nonsense. Im gonna shred the membership card for good.
Diane
fall river, Massachusetts
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Nicole
Acton,Massachusetts,
U.S.A.
Here is a little helpful info
#2UPDATE Employee
Mon, December 06, 2004
Not all Blockbuster stores are run the same way. Some of them are franchised and some are corporate owned. I've worked there almost 4 years and this is what I tell my customers when they complain about late fees and such, and this may be an inconvenience to you but it help in the long run. Bring all returns into the store and hand them directly to an employee and wait while they are scanned in this way you will already know if they are late and that this time you can check with the employee to see when this should have been returned and resolve the situation right then. Also always keep the receipt of the movies/games rented on this receipt is a printed day/date and time the movie is due back take this receipt with you when you return the movies so then if there is a late fee (and the receipt said this movie/game wasn't due back yet) you can show the employee and sometimes there may be a computer glich and this isn't the employees fault (so no need to get irrate with them)the information is fixed in the computer and the manager will remove the late fee. The only way the store will find out that there is a problem is if someone tells the store there is a problem. Unfortunately it is hard because there are individuals out there who try to screw us over and constantly lie about these types of things which usually puts the employees on the defense especially when they are being yelled at by customer.