Complaint Review: Bloomfield Bicycle and Repair

This is one of the worst experiences that I've had in a decade. Do not buy an E-bike from this store. I talked to Mike Wolf, the owner of Bloomfield bike and repair about purchasing an E-Bike from his shop. He touted his 53 years in business, stellar reputation, and his customer-centric business philosophy. The guy was a complete hypocrite and when there was a problem with my purchase he was nowhere to be found. I believe this guy's sincerity and never tried the bike before making the 5-hour trip home. Within two days, the bike started exhibiting significant electrical problems and Bloomfield bikes technicians had no idea what was wrong and referred me to the manufacturer. I paid $1800 for a bike that looked used with scratches on the frame and the battery was apparently removed several times from the chassis. I never received a call from the manufacturer until I spent two hours on hold and finally got a hold of their receptionist who told me there technical support would call me back within the next couple of hours.

I got a call several hours later from Currietech support and they proceeded to have me check all the electrical connections on the bike. I told him the charger had both red and yellow lights and felt the charger was exhibiting an error condition. I was amazed that the gentleman had no idea if that was a normal condition or not. I gave him time to look at his technical documentation and he still didn't know if the unit was charging correctly. I did speak to the regional sales representative for CurrierTech and he was extremely helpful and more than willing to provide the customer service that was absent from Bloomfield bike and repair. I never received one call from Mike Wolf, the owner of Bloomfield bike regarding this fiasco. I told one of his staff that I was going to stop payment on the transaction until this was resolved and mysteriously Mike Wolf was available to discuss the situation. Mike told me that he was insulted that I would stop payment and thought that was a lack of trust on my part. I immediately reminded him that he was absent during this whole process and his credibility was significantly diminished in my eyes. The classic cliché comes to mind that actions speak louder than words. Mike agreed to take the bike back and suggested I leave my home at 5 o'clock to arrive at his store at around 10:30 which would give him enough time to help me select another bike to replace the defective one. Mike made it clear his weekends are very busy and the following week was heavily booked.

I left my house on Friday at 5 o'clock in the morning and arrived at Bloomfield Bike  after 10 o'clock. I started to tell one of his bike technicians what trouble shooting was done with the CurrieTech support technician. This guy looked at me with an incredulous look on his face and said he was not interested in what we checked and he would take care of it from here. I was shocked with his lack of interest in the diagnostics that were done and thought it was asinine that he would essentially start from scratch. Mike Wolf tells me after driving five hours that I should purchase a bike locally. I found Mike Wolf's behavior reprehensible considering he had no issue selling me the bike in the first place and obviously had no regard for my time whatsoever.  I was looking at a five-hour trip home and did not accomplish anything and could have returned the bike over the weekend or the following week which was not convenient for Mike Wolf.

I spoke to a New York City E-bike specialist (((REDACTED)) ) and shared with my experience with my eFlow E3 Nitro Electric Bike. The guy immediately suggested it was the umbilical cord underneath the battery that was the problem. He was exactly right and it took him 10 minutes to diagnose the issue. 

(((REDACTED)))This is one of the worst experiences that I've had in a decade. Do not buy an E-bike from this store. I talked to Mike Wolf, the owner of Bloomfield bike and repair about purchasing an E-Bike from his shop. He touted his 53 years in business, stellar reputation, and his customer-centric business philosophy. The guy was a complete hypocrite and when there was a problem with my purchase he was nowhere to be found. I believe this guy's sincerity and never tried the bike before making the 5-hour trip home.