Blooms Rewards $10 discount unsuspecting $9.95 monthly membership! Haymarket Virginia
My wife ordered flowers for our mother and for a funeral over the phone. The customer service rep offered a $10 discount but didn't clearly communicate the intent or stipulations -- had it been clear there's no way we would have agreed to it.
The outcome? A $9.95 monthly charge from BloomsRwrd on our credit card statement for the last 3 months. My advice would be to avoid this company like the plague. Such tactics don't speak well of a company's ethics/sense of corporate responsibility in my opinion.
Ranonymous
Columbus, Ohio
U.S.A.
2 Updates & Rebuttals
Ranonymous
Columbus,Ohio,
U.S.A.
Blooms Today (Rewards) -- Virginia complaint form link
#3Author of original report
Tue, May 05, 2009
I would advise other people who have run into this same $9.95 membership problem to file a complaint and mail it to the Virginia Office of Consumer Services. Here's a link to their form (and be sure to sign the form when submitting it): http://www.vdacs.virginia.gov/forms-pdf/cp/oca/complaint/oca1complaint.pdf
Here's the update thus far:
A call to the company on 5/1/09 revealed they would check the recording of order that was made over the phone. If we (the customer) said 'Yes' to the offer, then they would not remove the back charges. A call to the company on 5/5/09 revealed they were denying our request to have the charges removed, per our apparent agreement on the phone order (which we're still not even sure what it was this $9.95 entailed us to)! I asked if we could listen to a recording of the conversation to hear for ourselves, we were told this was possible, but had to be done through the manager via a conference call. On 5/1/09, this wasn't possible because the manager was not in the office. On 5/4/09, we were told it the conference call was not possible because the phone in the manager's office wasn't working, but that they would call back when it was.
Ranonymous
Columbus,Ohio,
U.S.A.
Blooms Rewards = Blooms Today
#3Author of original report
Fri, May 01, 2009
I contacted their customer service (1-800-520-0573). I was advised to cancel the 'account.' The CSR (customer service rep) advised that they would not be able to remove the charges until after listening to a tape recording of the conversation between my wife and the original order taker. The outcome of this review, whether my wife agreed or didn't agree to this offer, would determine if our (3) $9.95 charges will be reimbursed, or not. Asked if we're denied if it we would be privy to hearing a recording of that conversation, the CSR said it could arranged with the boss via a conference call. They are supposed to call us Monday with the results. We're keeping our fingers crossed.