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BloomsnRoses NEVER, NEVER, NEVER USE THIS COMPANY! THEY ARE NOT WHAT THEY ADVERTISE! Toronto, Mississauga Ontario
An order was placed with this company for a dozen red roses back in January. When they were delivered there were not 12, but 11 roses! Apparently they cannot count! When a second order was placed two weeks ahead of Valentines Day they were advised about the shortage and then said they would make the Valentines arrangement "extra special" due to the error. Well, the order was placed two weeks ahead of Valentines and to be delivered to the workplace.
Not only did they not arrive until February 19th, but they were dead and rotting. The roses had dropped all of their petals, which were now brown as if frozen, the white lilies were brown and wilted and the ferns were smelling of rot. The only things that were useful were the Valentine's balloon and the glass vase which came with the very expensive order.
Get this! They charged the VISA anyway, even though a complaint was phoned in! When the VISA statement arrived, I called the number and spoke with Tyrone, who said that any orders placed two days in advance of Valentines could not be guaranteed. It was two weeks, not two days! I called back again, and the second man cut me off mid-sentence, even though I was trying to be polite and explain the situation. I asked him if I could talk and he said "NO!.. it's none of your business! " and then hung up on me! I tried to ring straight back and they ignored the phone. They would not pick it up.
DO NOT ORDER ANYTHING FROM THIS COMPANY! THEIR GUARANTEE IS A LIE! They do NOT deliver when promised, they do NOT stand behind their product and service, and their employees are RUDE, ARROGANT, AND SHOULD NOT BE ALLOWED TO BE IN THE SERVICE INDUSTRY! How anyone can justify hanging up on a paying customer after telling them that they were not allowed to talk, and expect to remain in business is beyond me.
THEY WILL RIP YOU OFF AND THEN TREAT YOU LIKE GARBAGE! PLEASE SAVE YOUR HARD EARNED MONEY AND BUY ELSEWHERE! Their website should be pulled off the internet as fraudulent. I intend to take this as far as I can to make sure no one else is ripped off by BloomsnRoses.
Bernice
Hamilton, Ontario
Canada