Complaint Review: BlowfishUnlocks Blowfish Unlocks

I have been a Blowfish Unlocks for years with total paid is $5693.15 (as of today). Blowfish has done a good job for me for so many unlocking service orders until the order I placed on 09/04/2018 for unlocking for a T-Mobile Android device. According to Blowfish Unlocks time frame is from 1 to 5 days but as of today is 10/12/2018, my T-Mobile Android device is still locked with T-Mobile network. I contacted Blowfish unlocks 3 times at 3 different time during September and October but Blowfish Unlocks just simply ignored me. My device is 100% sure is T-Mobile device because I see the T-Mobile logo when I turned on the device. Also, I went to a local T-Mobile corporate store to verify it was a T-Mobile device. My request is simple and fair about if Blowfish Unlocks can not unlock my phone, then refund my money. It has been passed 38 days since the day I order unlocking service, so the time is more than enough to get the job done or doing the refund. Blowfish will lose a long term business relationship customer just because of $39.90.