Complaint Review: Blue Beacon

While the paint bubbling could have been and likely was caused by their high-pressure spray, it would only do so if there were already damage to the paint, even something the size of a pinprick that all but the closest of inspections would have missed. I find it extremely unlikely that such damage was caused by striking your RV with a wash wand, since their wash wands have soft plastic protectors over the tips to prevent that sort of thing. Those protector also mean that in order to chip the paint, they would've needed to strike your RV with enough force that it would've been heard anywhere in the building, even in the driver lounge.  As another comment stated, it was likely due to a rock thrown up from the road at some point by a vehicle in front of you.

   I can't wait to here this,why?

 I wouldn't give the vehicle owner that much credit.

   Don't you think he would have said it was fiberglass when I suggested rust.

Just pick off the loose paint and stick your "Good Sam" sticker over the spot. Rust? Probably not on a most likely fiberglass surface.
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No one will ever know unless you tell them.

   That looks more like a rock or something hit it while you where on the road,some guy just being careless with his wand isn't going to do that much damage,that is a hard hit.

   Take it to an auto body and ask him,how hard would you have to hit this to cause this kind of damage,but don't tell him what's going on or you won't get an honest answer.

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But not everyone does,had it been my business I would have fixed just to keep your business,and not everyone does what's right anymore.Also being that blue beacon is nation wide they probably figure what' one less customer.

Anyway good luck with this and God Bless.

To answer Robert's question, which I have to apologize I did not see, no I did not see them actually hit the motor-home, that part is an assumption on my part because that is the only object used that could have caused the damage. To answer your question, yes I did notice the damage before I left. I spoke with them about the damage and they game me the card of the General Manager: Bill Rigley to speak with. After I filed a report, it was apparently sent to the corporate office and there I was sent a letter from Terry Packard the field representative for Blue Beacon of Hubbard Ohio. That is what the letter states. Anyway, they have definitely loss my business. The sad thing; I have been to so many of the washes all across the country and had my truck washed and never had a problem. This was the first time I had my motor-home washed at one and I am very disappointed.

   You never answered Roberts question,did you see them do it?

   I don't know what happened because I wasn't there.But you keep mentioning bubble and I 'm just telling you that a strike to painted metal will not bubble untill it rust you just can't change that fact.I would agree with you that if they did damage they should fix it.Did you actually catch the damage before you pulled out of there lot?

I suppose I am not making myself clear. It is a small spot about the size of a quarter. You can see the dent which caused the break in the paint. Walking around the vehicle before the wash it would have been seen because it is just about eye level. So, this happened during the wash. I was just asking for the spot to be repaired. I am not an unreasonable person. If something is my fault then I will take the blame, however, if I am not the cause or responsible for something then I feel the responsible party should take care of the problem. I owned a business and ran it with morals and ethics. If we did not deliver the right, flawless, or exceptional product the customer paid for; it was replaced and taken care of until the customer got what they paid for. It is just the way I do business. If it was not the fault of my business I still tried to make the customer happy by compromise. The customer is my bread and butter. However, in this case the dent with the bubble was not there before the wash and immediately after the was it was. What would you think happened?

The only way a hit to your vehicle is going to cause a bubble is over time when rust sets in,unless your talking about the metal actually bubbled out,but you can understand that the metal is not going to bubble out,if nothing else it will be in.Like I said,go ask an auto body man,most of this is just common sense.Also it is in great shape because you take care of it,but that does not mean that someone wasn't having a bad day when it was manufactured.I also think unless the bubble was at least the size of your fist you could walk around it and never see it.A hit to your vehicle by a wand is a, I'm sorry offense,not a yes we will repaint the whole vehicle for you offense. 

  

Like I said in my letter, the attendant and I walked the entire motor-home before it was washed,. He even committed on the "awesome" condition of the motor-home for it's age. It has been kept waxed and very cared for. So, no it is not a poor paint job or rust. It is on the very front of the motor-home where it is very visible.

one of the attendant's accidentally stuck the front of my motor-home and left a chip.

- Did you see the attendant strike your truck?

   You said you have had it garaged for seven years,if you hadn't you would have found this out sooner.By hitting with the wand is only going to cause a scatch or dent.The reason for the bubble is either the paint is not sticking or rust.If you garage it like you say you do I would go with poor paint job,but rust is a big cause of bubbles,which I would say would still be a poor paint job.