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BLUE BIRD AMERICAN EXPRESS problematic technical and account systems, very poor service Internet
Avoid Bluebird. Its a nice idea for a pre-paid card solution for managing small sums of cash among family members but the service is not able to deliver.
I have three American Express cards: a corporate card, a blue credit card, and a Bluebird prepaid cash card.
I've had consistent problems with the American express Bluebird card.
The technical systems that manage Bluebird account funds transfers are buggy.
The Bluebird service team has limited ability to actually resolve any issues with accounts.
The broader American Express company's service staff and account teams have no awareness of or abiltity to resolve any issue related to the Bluebird service or experience.
This whole experience has given me a very bad taste in my mouth for American Express.
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Bluebird acts like a prepaid card. I put money on the card from my checking account or the debit card tied to that account. I had set up subaccounts to use the bluebird card to help manage household members cash spending and as gifts to family members.
Problems:
Overall, this has been really embarrasing for me to have "given" these bluebird cards to household members and family members only to find that I have to tell them that the Bluebird accounts are closed. Its been a hassle to be on the phone trying to resolve an issue that Bluebird is encapable of solving because of their policies. its been frustrating to try and get help from American Express and have service people unaware and unable to discuss or help.
its another indication that American Express service is degrading.
How likely am I to recommend American Express Bluebird? Not at all.
How likely am I to recommend American Express as a charge or credit card company? Very unlikely.
How likely am I to look for alternatives to close my American Express accounts? Very likely.