Report: #1382434

Complaint Review: Blue Dog RV

Blue Dog RV If it is too good to be true...it probably is! Gresham Oregon

Reported By:

Krista — Oregon City Oregon USA
Submitted:

Sat, July 01, 2017
Updated:

Wed, September 20, 2017

Blue Dog RV

1990 E. Powell

Gresham, Oregon

USA
Phone:

541-516-8831
Category:

RV Dealers

*Consumer Comment: Krista i'm sorry for your troubles. I used to own A RV repair business

Very disappointed! We went to a recent RV show down at PIR and and purchased a used, 2015 travel trailer. In all honesty, the service was top notch and we agreed to a sales price of $12,500. They bent over backwards to accommodate us. We knew we were low-balling them on this deal. We weren't looking to spend more than $11,500 when we came in. We were fully prepared for them to reject the offer, but they didn't! The offer was too good to be true.

We went in to sign the paperwork and of course we were pitched the moon. In the end, they were trying to up sell us nearly $5k for a warranty, under coating, etc. My husband and I had originally been looking at private party sales, so we would not have gotten a warranty or all of this protective BS had we gone that route. In the end, we shook hands and signed bank docs, Oregon DMV title/registration, everything.

We were supposed to take possession on Saturday. We were told we would get a call on Monday or Tuesday to confirm our pick up time. By Wednesday, we had not heard a thing.

We secured our insurance and were prepared to go out of town on Sunday. My husband called to follow up and confirm our pick up. In short, after speaking to Jason, the regional sales manager, we were told that the gentleman that traded in the trailer (that we bought) did not get his financing for his RV. So basically, our deal fell through.

Jason was apologetic and stated that this has only happened three times in 24-years. Three times too many!! Why would anyone sell something that is not free-and-clear? I CALL B.S. I think that they were confident that they would make money on us with the warranty, armor guard package, etc. When they didn't, they made sure that the deal fell through!! He then offered to have us come back down to the show and offered to sell us one at invoice. I call this the old bait and switch. They knew we were leaving to go out of town this weekend and that we were looking forward to utilizing the new purchase. Now the buyer is emotionally invested and disappointed. However, we were smart enough not to fall for their scheme!! Buyer beware!!

Report Attachments:

1 Updates & Rebuttals

RV dealer fraud Investigator

Scottsdale,
Arizona,
USA

Krista i'm sorry for your troubles. I used to own A RV repair business

#2Consumer Comment

Wed, September 20, 2017

Here's some of the problems I have with RV dealerships.

1 most RV dealerships that I'm aware of do not do pre-delivery inspections before they put the coaches on the lot for sale.

2. Mini RV dealerships do not educate the public how explosive propane gas is in the safety precautions that all RV owners should take.

3. they do not show their customers how to check for leaks in the propane system.

4. they do not inform them what to do for the most part when they suspect leaks in the propane system.

5. Predelivery inspection is a very important but most RV dealerships like I said do not want to pay their RV technicians to do complete predelivery inspection to make sure the customers are buying something that has oh functions working properly before they put the coach on the lot for sale that should be one of their priorities.

6. customers do not understand when you're buying a brand new motorhome the Monroe leave law regarding MSRPs do not apply when it comes to the RV industry because they are not passenger vehicles.

7. be very careful when you go to an RV show and sale. Most of the time you're going to get caught up in the sale and the excitement at the RV shows you're going to wind up paying way more than the coach is actually worth.

8. here's some information for people to plan to buy a motorhome and want a smoking deal. The best place to buy a motorhome is RV storage facilities were people are paying a monthly fee to store their motorhomes because they can't keep them at the place that they live. Those people are tired of paying the monthly rent for the RV storage of their motorhome that they can't keep their house and they're ready to get rid of it.

No sales tax. No documentation fees. And most of the time the people that sell these motorhomes don't know the true market value in those cases the person is planning on buying it is going to get a smoking deal.

9. when you going to an RV dealership and you plan to buy a used motorhome good luck because most of the time again the RV dealerships do not want to pay RV technicians to do a complete thorough inspection to make sure everything works properly.

When you Plan to buy a motorhome of your choice not to sales reps choice it would be very smart for you to ask for predelivery inspection sheet it usually comes in several pages. That's if the RV dealership actually does them. Bring yourself an RV technician with you before you sign any documents have been kind a give you a basic walk-through looking for things that might be wrong with the coach if it's a use coach but remember don't you think it would be smart if an RV dealership would actually do a complete predelivery inspection to make sure everything works before they place it on the lot for sale ?????

Let me give you some numbers hear about the explosive capability of propane.

Let's say that you have 1 gallon of propane in a very small tank in a barbecue grill. While the propane that 1 gallon of propane is inside the container it's in liquid form. If the propane system has a leak that 1 gallon of propane will expand it 270 gallons of explosive vapor. It's called the expansion rate.

Now let's say that you have an RV has a 35 gallon propane tank. You have 35 liquid gallons of propane inside the tank when it's inside the tank under pressure. Now let's say that that propane system that has 35 gallons in the tank has a leak in it that the RV dealership never found because they refused to pay their RV technician to do a complete LP gas system leak down test. If that 35 gallons of liquid propane in the tank leaks inside of the coach and outside because of a leak that was never detected the 35 gallons of liquid propane will expand the 9450 gallons of explosive vapor. That is enough paper to blow that motorhome completely into pieces if for some reason it's ignited from a pilot light or a candle or a cigarette.

Now after reading the above paragraph don't you think that it's important that RV dealerships should do complete LP gas system checks for leaks and make sure that the LP gas regulator is not leaking and the LP gas regulator is operating at normal operating pressures. ???? I used to get hired by attorneys as an expert witness and testify in court after a customer bought a motorhome and had major issues that were not disclosed before the purchase. I know what I'm talking about because I used to own an RV repair a business and I seen some crazy things that RV dealerships would put on their lot for sale. Now do your homework every time before you buy a motorhome if you like what I have to say post a comment maybe I'll post even more information for you.. Be very skeptical of RV shows never buy a motorhome at a RV show and sale you might be asking for trouble if you insist on buying a RV at the RV show make sure that before you signed a contract that you pay some RV technician to do a good inspection of the motorhome if not you're asking for a bucket load of trouble.

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