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Blue Hawaiian Fiberglass Pools Buyer Beware ripoff Largo Florida
I contact the dealer R & R Fiberglass Pools in Zellwood Fl. early in December of 2004. A estimator arranged an appointment for weeks at that time. When the time came, he had to reschedule for 2 weeks afterwards. When that date came he informed me the dealer no longer service that area.
I contacted Blue Hawaiian Fiberglass Pools in Largo via email on their site. No reply was issued. I called a few weeks later and talked to Lee. He said they had received the email but had not gotten to it yet. He then said the closest dealer was R & R. I informed him they no longer serviced my area. He called them and found it was true. He then told me he contacted the east coast dealer and would let me know if they would sell me a pool.
I waited 4 days and called back. No one answered the phone at the 41 extention. I proceeded to call back and tried every extension on their company greeting. No one picked up. I then called back and randomedly selected different unlisted extensions until someone answered and forwarded me to Lee's extension.
I asked him if someone would sell me a pool and he said he still didn't know. I then told him I dialed every extension and no one ever picked up. He laughed! I asked him how could they be making money and he hung up on me.
Luckily I found out how much they care about their customers before I purchased a product from them. I would certainly be careful in dealing with this company.
NS
Orlando, Florida
U.S.A.
1 Updates & Rebuttals
Blue Hawaiian Fiberglass Pools
Largo,Florida,
U.S.A.
N.S. Orlando
#2UPDATE Employee
Fri, February 18, 2005
R & R Fiberglass Pools' decision was based on their ability to successfully take care of the customer.
The distance between their headquarters and your home, They felt was too far to give you the service you deserve and necessary for them to be successful.
Here at Blue Hawaiian Fiberglass Pools we take great pride in offering the services of one of our Dealers, R & R should be complimented on their decision not condemned.
Likewise with ourselves, while our phone system may be difficult for you, it allows us to handle each call with professionalism.
Blue Hawaiian Fiberglass Pools has a very good reputation for Customer Service. Given that opportunity.
While the majority of your statement is true, one important issue is not When asked how we could be making any money?
You hung up on me. You did not have the patience to wait a few days for our Dealer East of you to get the necessary information from your County Building Officials to make a decision on whether or not to offer his services to you.
Sincerely,
Lee Sanders
Sales and Marketing
Blue Hawaiian Fiberglass Pools
LS/km