Complaint Review: Blue Iris Software

I subscribed to Blue Iris for all my security cameras in October of '19. In Feburary 2020 I ran into some trouble with the software that prompted  a re-install. I could not find a place on their website to download the client so I got a new license. After I figured out the issue with their product I sent an email explaining what I had done and will need the license revoked and money refunded.

They did refund the money however they refunded it against my original license in October not Feburary. When I questioned this I was told they made a mistake and if I wanted to continue to use their product I would have to purchase another license. Huh? So I have to pay for another license for your mistake? Finally I had had enough and canceled the service. What horrible customer service and a company that does not want to stand behind their mistakes is a company I will no longer do business with.

Email:

ordersupport@mycommerce.com <ordersupport@mycommerce.com> Tue, Mar 31, 2020 at 10:54 AM  

Thank you for contacting Share-it.

We have checked our system and located your order number 638092073 containing 300947483-Blue Iris. This order was in "invoice waiting"status. This is the reason why you are receiving the payment notification.

However, we have checked our system and located your order number 621176583 containing  300947483-Blue Iris. It was refunded completely last 06-Feb-2020 in the amount of USD 66.73.

We apologize because a refund was processed to a wrong order. We also apologize because we do not have the option in our end to reinstate or to activate again the order that was already cancelled and refunded.

We can suggest that if you want to have the same kind of product, you need to pay the order number 638092073 that was in awaiting payment so that it will be complete.

For better assistance, you may contact one of our customer service representatives and they are the one who will help you through phone. Kindly contact them at:

US - +1-800-406-4966 Toll-free, +1-952-646-5022 (24x7x356)

Sincerely,
Violeta P.
Your MyCommerce Team