Blue Proton Quick to give RMA. No refund/replacement though Internet
I ordered a Mini SD card through amazon.com. My mistake, I actually needed a Micro SD card. I contacted them and they replied quickly with an RMA. I sent the card back with full details of what I wanted. Told them to go ahead and charge the difference to my credit card. I followed up immediately after sending the card back. I never heard anything back. Weeks later. Still nothing. I sent three additional e-mails. Two through amazon. One directly to them. I received no response, so I left them bad feedback with an awful rating yesterday.
Today, I got an e-mail from amazon with a refund confirmation. I didn't ask for a refund. I asked for my replacement I ordered. Not only that, but it was not a full credit. It seems that my shipping fees were not refunded and I have even been charged a restocking fee. I was credited only $10.20 for an item that was $12.00 before shipping ($16.25 with shipping). At this point, I want all my money put back on my card or the replacement part I ordered.
Mark
Irvine, California
U.S.A.