Blue Star Cruises LLC Grand Celebration Cruises ; chantel Refused to extend cruise per contract terms Tampa Florida
To whom it may concern,
On 2/24/2016, I booked a cruise through Blue Star Cruises for the Grand Celebration Bahamas that had the following contract terms:
On 7/16/2016, I called to find out what options were if I was unable to book during the 18 month window and was told that I could extend provided I called before the 18 month expiration for a nominal fee of $29.
On 7/27/2017, I called to extend the contract and pay the fee to do so because I recognized I was not going to be able to book prior to the 18 month expiration date. I was handed off at least 2 times with one individual indicating that they discontinued the option to extend (which happened after I originally signed up under the terms of having an option to extend) and then was passed to Finance and a woman names Chantel (sp?), who proceeded to berate me, call me a liar, yell at me and do everything in her power to negate the contract that I had signed up for, therefore refusing to extend, refusing to book and refusing to refund my original $193.
Given the utterly reprehensible business practices and behavior of the organization's representative Chantel, I am not interested in booking with this organization and demand a refund of my money.