Blue star Grand Celebration Wyndham Florida welcome center Did not receive the package purchase and incurred many expenses for cancelled accommodations and cruise last minute Fort Lauderdale Florida
I bought a package for a stay in Ft lauderdale, cruise and resort to grand Bahama. The resort we purchased in Grand Bahama we found out later was not in operation. Night before we were to fly out (8:30 pm PST) we were informed Cruise was cancelled, our upgraded resort was no longer available due to the cruise cancelling. We had to make our own reservations in Florida ( additional expense) we were taken to another hotel in Bahamas that was terrible ( no fresh drinking water even!!) and not "inclusive” as we purchased and then we were stranded due to ferry not running with no accommodations available thus having to book air fare ( additional expense) to even get back to Florida. Not to mention no food vouchers as purchased, We prepaid $1648, spent additional $1742 and received $443 services/ accommodations. We were told to send receipts to compliance department and receive reimbursement but have only received from reservations department a refund of $168 and $336 which was for upgrade on cruise and resort in Florida -( which was approved the night before we left) we have submitted detail ledgers, receipts and account of entire week and sent certified mail received 11-7-17 and made countless calls. We have been ping ponged all over the place with no one helping us on these promised refunds. Help!! I have several pages of documents and receipts - too many to submit at this time to you