Blue Switch Digital Inc. blueswitchdigital.com Overcharged, shipped wrong item, slow and/or unresponsive customer service, no refund credited back to credit card. Rip-off! Brooklyn New York
I placed order an order with BLUESWITCHDIGITAL.COM on September 24, 2004; the two items ordered were:
1.Canon Powershot A85
2.Dane-Elec High Speed Compact Flash 256MB
First I was overcharged $5.04 for the memory, secondly they sent a completly wrong item. The package arrived October 1, 2004 but instead of the Dane-Elec High Speed Compact Flash 256MB, a wrong type of memory media device by PQI was included. As the PQI item is not compatible with my camera, I was unable to fully enjoy my camera's functions.
After several unsuccessfull attempts of getting assistance from BLUE SWITCH DIGITAL COM, (my calls were not answered, and I was transferred without help to many numbers)finaly I was told to ship the item back to them for credit. When I asked if they would pay for the shipping, they told me it was only about $1.00, and inferred I should pay. As of October 11, 2004 Blue BLUE SWITCH DIGITAL has not credited me back $59.99 and have not returned my calls and emails.
I was able to find a twice the amount of memory (512MB Ultra II SanDisk High Speed)for $59.99 from another vendor without any problems.
Chris
SHERMAN OAKS, California
U.S.A.
1 Updates & Rebuttals
Chris
SHERMAN OAKS,California,
U.S.A.
BlueSwitchDigital.com
#2Author of original report
Wed, October 13, 2004
As of today, October 13, 2004, I called BlueSwitchDigital again (they never call back, as they promise) asking for the status of refund for the incorrect memory shipped to me.
After being transferred 2 times and speaking with 2 different people, I was finaly told that they received my shipment and that they credit back the money every Monday. They also told me that it takes several days for the credit companies to complete the refund transaction.
After the many unpleasant experiences, many long distance calls, I resolve not to do business with BlueSwitchDigital.com anymore.