Blue Track Sean Glasser has not refunded our $1376.00 despite his many promises to do so. Jersey City, New Jersey
We have done satisfactory business with Blue Track in the past. In July of this year we placed a "reorder" of a product from Blue Track. When the new order came, the product was substantially changed to the point that it was not usable for us. After much debate and trial of new versions of the product Blue Track sent us to try, it was determined that they were unable to provide the product we needed. They said they would refund our money ($1376.00) if we returned the product and the decals. We returned them and they still have not returned our money after many requests. Blue Track (Sean Glasser) promised several times to refund our money and has not done so. Sean Glasser does not return phone calls. Sean Glasser makes promises he does not keep. It would appear that Blue Track (Sean Glasser) takes people's money. I would not recommend anyone purchase "stress relievers" from Blue Track because they cause a lot more stress than those relievers they sell could ever relieve.
3 Updates & Rebuttals
Sage from BLUETRACK
Rutherford,New Jersey,
United States of America
Customers Complaint Was Unreasonable
#4UPDATE Employee
Tue, July 17, 2012
This complaint is absurd. I have worked with Sean and at Bluetrack for 8
years now and he has constantly pushed Ethics over Profits to us, from
day one. That's like his mantra. I dealt with this customer. They
bordered on aggressive and abusive with our staff. The only reason she
even had Sean's name was because our receptionist gave it to her when
she asked who the owner was.
BLUETRACK
North Arlington,New Jersey,
United States of America
Customer did not give full story
#4REBUTTAL Owner of company
Fri, September 16, 2011
Customer wanted to save money by purchasing our items and the decals we used to customize them. We do not normally allow customers to do this as there are special techniques to apply them but allowed them to do this as a special request.
We shipped the same item we had in the past to the customer. Customer reported problems applying them. We tried helping them and even spent extra time testing out samples for them, successfully. After a few calls we both agreed a refund would be appropriate. We then instructed the customer to return the full order and we would issue them a refund.
We received the items but not the decals. When we called the customer requesting the decals they tried ardently to keep the decals but get the refund. We found out they wanted to use them on another item they had. They finally agreed to return the decals after extensive time and we issued a refund in full within weeks, not a year later as the customer's comment would indicate. We feel this customer did not accurately portray everything that happened with this order.
We are more than happy to issue refunds to customers and over 10 years have had only one complaint on this website (hers) with 10,000 successful orders. We also feel Sean Glasser was unjustly picked out because of his position as CEO. At the time of writing Catherine Ernst (customer) never spoke with Sean Glasser but only obtained his name from employees of Bluetrack when she called in.
We offer this rebuttal to make light of the entire situation that surrounded this order. We are proud of our commitment to our customers and ethics and would never rip off anyone.
Sadie''s Mom
Corydon,Indiana,
United States of America
Finally Refunded Our Money
#4Author of original report
Tue, October 26, 2010
We finally got our money back. Hopefully this guy has learned a lesson about doing what he says he will do and provide better customer service. Not a bad guy, the customer service was just not good.