SPECIAL UPDATE: June 25 2011: Blue World Pools remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Blue World Pools is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Blue World Pools has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Blue World Pools has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Blue World Pools remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
Rip-off Report Investigation:
EDitor's UPDATE: Positive Rating and Recognition has been given to
Blue World Pools for its Commitment to Excellence in customer service.
After an investigation by Rip-off Report, we found that Blue World Pools is actively resolving complaints and addresses contractor issues. This EDitor has reviewed the Reports regarding Blue World Pools and has found a real and dedicated effort by Blue World Pools' management team to effectively resolve past, present, and future complaints. Many of which were just misunderstandings and have now been resolved. Rip-off Report found that the number of Reports is so very small in comparison to its total number of customers. We did find some reports that may have been posted by a competitor. Some complaints came from people who did not even purchase a pool from Blue World Pools. Blue World Pools has worked with Rip-off Report to make the changes necessary to give consumers additional confidence and trust to purchase Blue World Pools' swimming pool packages. The truth is, no matter how hard any company may try, including Blue World Pools, there are bound to be a certain number of complaints. No company or individual can ever satisfy everyone, All companies will get complaints How those companies handle those complaints is what separates good businesses from the bad ones.
Rip-off Report Investigation found that Blue World Pools is fully committed to resolving all complaints quickly and doing everything possible to satisfy its customers, whatever it takes. . Blue World Pools also takes appropriate action against any of its contractors who are found to have broken Blue World Pools policies and procedures. We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into context of its size.
More importantly, Blue World Pools executives recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation Blue World Pools has made many changes allowing their customers a smooth approach to a complete satisfying experience when purchasing a fun and enjoyable pool. Blue World Pools has great purchasing power because they buy in such a large volume, passing on those savings to their clients the best selection at an affordable price.. ..
Most businesses would never commit themselves like Blue World Pools has to the Rip-Off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to customer service/satisfaction in their industry.
Read more about Blue World Pools Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
Blue World Pools Aka Global Sun Pools Aka Pool Depot Aka Hawaiin Pools bait and switch, illegal credit check, high pressure sales, non-financing contracts, delayed installation, no service, It's really about your land. Carson City, Nevada Marietta Georgia
All of the companies stated above are owned by Mike Warren. Surprisingly enough all of these companies still exist and are used for alternative banking options. The way it is written is Blue World Pools dba (doing business as) or fka (formerly known as). Note that this is the correct address where they are running their OPERATION 120 Interstate North Parkway East Suite 430, Marietta, Georgia 30339
Bait and Switch advertising quickly turns into a credit check they will run on your birthdate alone. Without ever disclosing that to you. They dont need your social security number at all. Secondly they are only looking for land owners, and this is where the real con begins. Your credit is not that important. As a mattr of fact it's better if you dont always pay your bills. They are banking on it!!
The person who you speak with on the phone is a telemarketer who has no idea of the problems they are beginning and some don't even know if the "pool on T.V." even exists. They are not commissioned sales people. Their only function is to set the appointment.
The actual sales person that they set the appointment with is usually only been with the company for a short period of time and is unaware of all that is to come. They do know their pools are over priced but thats about it. They are going to get played too because they wont get paid even if you do buy. At least not much if at all. This after they have probably driven more than 100 miles one way to an un-qualified lead that only wants the "pool on T.V."
We the customers of course are wrapped up in the dream of pool ownership and the fun it will bring. Letting our guard down and signing a contract that includes such things as 30% cancellation fees, binding arbitration, liable non-financing agreement, and lastly a ucc 1. There are no show pool customers. Ther are no show pools at all. In fact they dont intend on installing a pool in most situations.
Installation is never on time. Get this, if they can delay install by at least 120 days and blame it on your availability, they dont have to install at all. The install crews dont always get paid either plus they have driven a long way as well.
Cancelling is virtualy impossible because you have to get in a written request to cancel within 3 days of the signed contract. If you call to cancel, no one will tell us that and further more will then tell you a customer rep will call you back. B.S. Guess what, three days later this A-hole, Ken Pappaceno, calls you back threatening you within an inch of your life if you dont pay. 30% for nothing. Unpaid reps and installers. No pool or vaselline with this screwing just a lien on my family land. That is what the ucc 1 was for.
So now whether you did or didn't get a pool; whether you did or didn't get financing, It matters NOT they only what the land and will foreclose on your land and home if you dont pay in the way they see fit. That is why it doesn't matter if your credit sucks or not. That is why they run your credit. Thats what they do in the off season. Real Estate.
Most (90%) of their employees have no idea that they are defrauding the general public out of their land and home with no real desire to install pools. They are oblivous. No one communicates with other deparments and therefore the left hand doesn't know that the right hand is a criminal with bad intentions. under paid, uninforned telemarketers - mislead and hustled salespeople - overburdened installers - neglected finance workers all doing the same thing, while trying to help Blue World Pools get you swimming. Mike Warren and Ken Pappaceno got their eye on your LAND and HOME. Everyone is getting a raw deal. They care about no one.
Thats the scam mam!!! So if you actually got a pool out of the deal you are one of the lucky ones. I just paid the 30% and will soon be infiltrating the system like they have done to us. The freedom to do unto others as they have done to me.
I am inside them
I am inside me self
Iiamnsidmeself
The Lions Den, Georgia
U.S.A.
6 Updates & Rebuttals
Frank Beatrice
Anderson,Indiana,
U.S.A.
I'm an installer and they have never ripped me off! AND CONSUMERS SHOULDNT SIGN THE PAPER WORK IF THEY WANT TO WHINE ABOUT THINGS! THEY HAVE A CHOICE!
#7UPDATE Employee
Thu, January 17, 2008
I'm an installer with Blue World Pools, I'm considered a sub-contractor. I see no wrong doing on thier part. If customers would take the time to actually go over the paper work and READ everything before they sign, then they would see that everything is perfectly LEGAL! Blue World does service their pools, but within reason. For example: If your liner gets ripped due to you having sharp objects in the pool or things that shouldnt be in there, then chances are that you will have to pay for it. I mean come on use some common sense. Also take into consideration that the installer doesn't have all day to wit around on you to get your part of the process together, you have very minimal stuff to accomplish. All you have to do is show up! So if you want a great pool with great quality, call Blue World. 1-800-706-0907.
Dave
Jacksonville,Florida,
U.S.A.
Once again, the same old shills glorifying this scamming company
#7Consumer Comment
Wed, August 29, 2007
I noticed this in another post, where all the 'happy customers' of this company sound exactly the same. Again I say, it ALL SOUNDS THE SAME. Nobody talks like that... So far, that's about 5 happy customers who all talk the exact same way. What a crock.
Liz
Summerfield,Florida,
U.S.A.
Illegal Credit Checks Oh yes they do!
#7Consumer Suggestion
Mon, August 27, 2007
Please keep us all posted on your progress and what you find out. Kudos to you.
First of all, this company DOES run illegal credit checks. See my post on this website:
badbusinessbureau.com/reports/0/270/RipOff0270505.htm
In my post, toward the bottom are links to the FTC where you can also file a complaint. I also filed with the BBB of Atlanta and got a response from the company. I did not accept their response and rebutted. I don't expect much to be done, but they did say they would try to get the credit inquiry removed from my credit report. I am in the process of finding out if this claim can be filed in Small Claims Court
The saleman never got to the contract part because I called the meeting to an end after hearing $16,000 for an above ground pool. I could have had an in-ground pool put in for the same price and at a better interest rate. Even if I did buy, we would have never gotten past the contract because I am one of those rare people who read the fine print and will not sign unless t's are crossed and i's are dotted.
Secondly, I'm sorry, but I just don't believe these good feedback comments from supposed "Happy Customers". A backyard swimming pool in Manhattan !!!!????
If a person has enough money to afford the land in Manhattan to put a pool on, then I can bet money they're not paying 21-25% interest through Blue World to put in an above ground pool.
If they think paying double, a 21-25% interest rate and a lien on your property is a great deal, then maybe the training staff is right and the people who buy are stupid. You can get a better deal than that walking in off the street to a Finance Company like CitiFinancial or Beneficial.
Furthermore, are they paid endorsements, did the writers get some type of compensation or friends and family of Blue World Pools trying to save face with the public? I find it VERY difficult to swallow that a happy customer would even be doing research on the company AFTER the pool is installed let alone take the time to write a glowing review with the same phrases being used by all of them (quality family time, gatherings around the pool, swim sessions, grand, gala).
Denis
Orlando,Florida,
U.S.A.
thank blue world pool
#7Consumer Comment
Mon, July 23, 2007
I am highly grateful to blue world pools for their enduring services that they have provided to my family and me. In fact I chose to get a blue wrold swimming pool installed as my brother insisted me to get one installed so that he can take a deep plunge in the personalized swimming pool to beat the scorching heat.
I guess I have been really lucky with blue world pool and I am still enjoying the pool and the services that I am getting from blue world pool. I got the pool installed three months back and the best part is that I still feel its new and my family and me are thoroughly enjoying our swimming sessions in the pool.
Blue world pool according to me is one of the most trustworthy and the best swimming pool dealers with whom one can get into a good deal and also enjoy a great customer session and a nice swimming session
Nicole
Pasadena,California,
U.S.A.
Blue World Pools is the best bargain I have made......
#7Consumer Comment
Mon, July 23, 2007
I have been using a Blue World Swimming Pool for the past 2 years and let me tell you this is the best bargain I have made. Jayden it feels good to know know that someone other then me has had a good experience dealing with the this dealer. Let me tell you, initially I was very skeptical about working with them. But I thought let me take a chance and see, and let me tell you today I am thankful that I took the chance.
With the summer season coming up, there was chaos all around my house. My two boys and my husband were tired of the heat and getting frustrated sitting at home basically doing nothing. Thats when I got in touch with Blue World Pools, and got this swimming pool in my backyard. Trust me, I have never even for a second regretted my choice, my family loves to soak and lounge in the swimming pool. Thanks Blue World Pools, you are simply the best!
Jayden
Manhattan,New York,
U.S.A.
My first hand exprience of dealing with Blue World Pools
#7Consumer Comment
Thu, May 31, 2007
The guys from Blue World Pools came to my place. They gathered my whole family kids and all in the living room and started talking about the pools that they cna insatll in my backayrd. Now my kids were really excited about this as most of their friends had a pool at home, wanted one of their own.
They convinced me to buy the pools, but I had heard many things about people being taken for a ride by pool dealers and so one. Naturally I was skeptical about doing with any pool dealer, and it was my wife and kids who convinced me to do business with this Blue World Pool guys. It had been 3 years now, there is a pool in my backyard and this has been working just perfectly. SO far I have faced no trouble.
And guess what, the pool dealer I dealt with is Blue World Pools. I paid them the amount that they had quoted in the first place and let me tell you the qulaity that they give is excellent. Blue World Pools were surprisingly very easy to do business with. Now if anyone asks me for a recommendation for installing swimming pools, i would undoubetedly say it is Blue World Pools they should deal with.