Complaint Review: Bluebird American Express

I purchased, at Walmart, a Bluebird AMEX card and put $495 on it. A couple of days later I added $200. I bought this for my dayghter, a college student, to have spending money. She used it once and then got an email from B-Bird asking her to send a copy of her DL and the card because of suspicious activity, which she did. Long story short, apparently they have some policy about buying a card for someone and funding from another named account (mine). At this point they have closed the account and refuse to give me my money back. They stole $695 from me. Unbelievable. To make matters worse, AMEX has a wall built around them making getting ahold of someone beyond the desk jockies that answer phones impossible.